Eric Lieu Email & Phone Number

Jersey City, New Jersey, United States

Schindellegi, Schwyz, Ch

• Designed and implemented a comprehensive query tool to streamline customer visibility into freight charges across transportation legs; query tool was successfully adopted by internal and external stakeholders, significantly reducing manual efforts and improving accuracy in rate retrieval and billing audits.• Developed a data quality report in SAP BusinessObjects to monitor customer’s shipping data by flagging missing or inaccurate data points; this report enabled faster resolution of data quality issues and improved operational efficiency.• Built an Excel-based tool to automate weekly billing reports, replacing a manual process prone to errors, by leveraging advanced formulas (INDEX/MATCH, VLOOKUP) to dynamically populate the appropriate rates per shipment while accounting for multiple parameters.• Collaborated with the engineering team by designing prototype Tableau dashboards to conceptualize and transition reporting from static PowerPoint decks to dynamic Tableau dashboards, providing real-time updates on a unified data visualization platform.• Provide continuous value-adding and customizable ad-hoc SAP BusinessObjects reports per requests fielded from workflow management tools in SharePoint.

Ewing, New Jersey, Us

• Improved order flow from SAP to WMS/TMS by troubleshooting and resolving EDI errors, credit holds, stock availability issues, item obsolescence, rush orders, lead times, plant resourcing, and price increases.• Reduced sample order processing time by streamlining communication channels and updating Excel-based forms to efficiently and accurately capture sample request information from internal stakeholders.• Enhanced visibility of product returns and dispositions by auditing documentation (e.g., bills of lading, proofs of delivery, carrier correspondence, product images) and collaborating with warehousing and transportation teams to verify details before authorizing returns.• Led three ad hoc process improvement initiatives:1) Export Sample Requests: Established a dedicated Outlook mailbox to better triage incoming sample requests, disputes, and inquiries.2) Redesigned Excel Forms: Modernized sample request forms by removing outdated fields, implementing drop-down validations to reduce data errors, and adding conditional formatting to highlight restrictions.3) Semi-Automated Data Consolidation: Optimized data consolidation by leveraging an unused SAP report to generate order volume data by customer and date, replacing manual copy-pasting with automated VLOOKUP references.

Schindellegi, Schwyz, Ch

• Managed over 120 global ocean freight tenders, coordinating all phases of the process, ensuring timely, accurate submissions, and delivering actionable post-tender analysis to stakeholders.• Collaborated with trade lane managers to negotiate competitive ocean freight rates, leveraging potential volumes to secure favorable terms and enhance tender competitiveness.• Designed routing guides summarizing awarded lanes, volumes, and rates, streamlining booking office operations and ensuring compliance with tender terms.• Facilitated post-mortem reviews for unsuccessful tenders, developing actionable insights through targeted questionnaires to identify and address shortcomings.• Created and evolved KPI scorecards for carrier performance evaluation, driving data-informed discussions during quarterly business reviews and inspiring reciprocal assessments from carriers.• Developed prototype Tableau dashboards to visualize tender statistics and outcomes, enabling strategic analysis by year, mode, region, and customer metrics.

台北市, Tw

• Delivered personalized one-on-one English lessons to adult learners, ranging from elementary to professional fluency levels, focusing on pronunciation, grammar, idiomatic expressions, reading, listening, and speaking.• Designed and implemented customized 12-week courses and lesson plans aligned with individual student needs and goals.• Monitored and documented student progress through detailed reports highlighting errors, improvements, and areas for development.

• Translated over 500 Chinese-language news articles into polished, broadcast-ready English under tight daily deadlines.• Edited and refined English translations for clarity, accuracy, and natural flow.• Provided high-quality voiceover narrations for daily news broadcasts, special reports, and televised programs aired in Taiwan.

New York, Ny, Us

• Onboarded a monthly average of 6 to 8 new vendors by guiding them through item data setup, EDI capability setup, and GS1-128 label approvals.• Tracked and rectified a daily average of 20 to 25 errors in EDI Purchase Orders, Invoices and Advanced Shipment Notices (ASN).• Collaborated on weekly vendor calls and in meetings with internal merchant groups to troubleshoot long-standing issues in data quality, operational processes, and vendor compliance procedures and requirements.

Parsippany, New Jersey, Us

• Reviewed compliance violation appeals to chargebacks, and authorized reimbursements or rejections for over a 100 vendor accounts.• Tracked vendor compliance for on-time delivery, PO fulfillment, ASN accuracy, and new item verification.• Generated and maintained KPI scorecard decks to present to vendor partners via monthly calls.

New Brunswick, Nj, Us

• Created and published company-wide reports crucial to the performance of supply chain managers and planners (i.e. Demand Planning, Market Forecasting, Daily Shipment, Line Item Fill Rate, and Inventory reports).• Investigated, identified and compiled root causes for critical inventory and backorder products for company-wide use.• Cleaned and maintained product information and performance decks for supply chain managers by cross-checking ERP systems via SAP.

Bachelor Of Science - Bs, Supply Chain Management & Marketing Sciences

M.A., Translation & Interpreting (Chinese-English)