Holding a key leadership role responsible for driving digital transformation within the company. As the head of this department, I am tasked with setting up an online company presence and implementing a centralised system for managing all aspects of the supply chain and logistics process, from gift redemption counter to inventory stocking.My main objective is to increase the company's revenue and expand its portfolio by implementing innovative marketing and sales strategies. This will require strong leadership skills and a deep understanding of the supply chain and logistics industry, as well as a keen awareness of market trends and customer needs.I have a proven track record of driving sales growth and marketing success, as well as experience in digital transformation and e-commerce. I possess excellent communication skills and the ability to lead and motivate a team towards achieving common goals.As the Head of Sales and Marketing, I play a critical role in shaping the future of the company and driving its success in the digital age.

Purpose of the position• Responsible to lead, manage and motivate a team of roadshow sales staff to achieve their sales targets by coaching and motivation• Oversee the day-to-day operations of the department• Monitor and ensure cost expenses is within approved budgetsResponsibilities & duties1. To interview, recruit, train and manage the sales team.• Conduct on-going recruitment• Prepare and update training kits • Training on product knowledge and roadshow selling skill• Provide guidance, motivation and counselling to ensure individual staff achieve the sales target while maintain high morale and good team spirit• Supervision the team at site and ensure staff comply with roadshow code of conduct and adhere to company policy.2. Handing co-brand partners.• Build and maintain good relationship with co-brand partners• Coordinate on the on-going planning and changes of roadshow schedule, logistic arrangements and feedback receive from co-brand partners3. Review and monitor sales results• Develops action plan for individual to achieve their monthly sales target• Prepare sales forecasts on monthly, quarterly, and yearly basis• Create sales strategies to develop and expand sales• Provide guidance and counselling to weaker staff to ensure meeting individual monthly sales target4. Administrative and operational support to sales team• Attend to customer enquiry, ensuring that all sales enquiries are handled.• Proper records and safekeeping of facility/security documents both in hardcopies and electronically• Prepare and update sales result report to individual sales staff• Strategise and execute card acquisition opportunities in terms of marketing programs that helps to increase sales number and activity5. Conduct team bonding activity• Organise team activities that maintain high morale within the team and good team spirit

• Building a new telesales team for loans team.• Monitor the sales team that they achieve sales targets and follow compliance regulation set by the bank.• Conduct daily checks on sales staff's voice log record to ensure no misrepresentation in the sales call.• Responsible in collating sales figures and submitting sales report to the management.• Promoting a range of loans to existing bank's customer.• Meet the overall productivity by delivering individual target.

• Oversee the operations of 7 External Sales Agencies handling ANZ Credit Cards acquisition and unsecured-loans project with over 150 sales staff.• Liaise with agencies' owners to maintain a good working relationship.• Supervising and monitoring agencies that their team achieve monthly sales targets and follow compliance regulation set by the bank.• Facilitate day-to-day ongoing communication on all queries relating to agencies matters, covenants and facility documents, giving advice/ solutions.• Attend to Phone Banking enquires, ensuring that all external sales enquiries are handled.• Proper records and safekeeping of facility/security documents both in hardcopies and electronically• Prepare and update sales materials for agencies. • Conduct monthly audits on agencies.• Responsible in collating monthly sales figures and submitting sales report to management.

• Leading a team of 12 Direct Sales officers in promoting credit card and loans facility to partnership merchant's customers.• Actively promote and sell to new customers for credit card.• Liaise with partnership merchants to maintain a good working relationship.• Supervising and monitoring sales agents that they achieve sales targets and follow compliance regulation set by the bank.• Responsible in collating sales figures and submitting sales report to the management.• Training and supervising the team.