Technical Support Engineer @ Bitcyber
Current
Sep 2024 - Present
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Eric Lim Email & Phone Number
Technical Support Engineer @ BitCyber
at
BitCyber
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Engineer @ BitCyber
Location
Singapore
Company size
Who is Eric Lim? Overview
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Quick answer
Eric Lim is listed as Technical Support Engineer @ BitCyber at BitCyber, a with 6 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Eric Lim.
Eric Lim previously worked as Desktop Support Engineer at Evernet Systems Private Limited and National Service ( Seaman Operator ) at Republic Of Singapore Navy. Eric Lim holds Infocomm Security Management, 3.03 from Singapore Polytechnic.
Company email context
Email format at BitCyber
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BitCyber
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Profile bio
About Eric Lim
Willing to learn new skills
Current workplace
Eric Lim's current company
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Bitcyber
7 roles
Eric Lim work experience
A career timeline built from the work history available for this profile.
Desktop Support Engineer
• Trying new role such as Project Engineer• Update, Process, Acknowledge and Assigned incoming tickets in the ticket system, email, and request from standby phone during office hours. (Min check every hour) • Check for alert on monitoring system such as AutoTask Ticketing System, Evernet Alert in Outlook and Teams Monitoring Alert Channel. (min check every hour). • Provide an excellent example of customer service on all levels for the company. • Provide clients with one-to-one or one-to-many customer service as needed.• Assist in working on low priority tickets and Provide remote support for customers.
May 2023 - Sep 2024
Apr 2021 - Apr 2023
Datacenter Operator
• Monitoring systems and network for production department • Attend to walk in Client • Assist client to the Rack• Any ad-hoc jobs instructed by RO
Mar 2020 - Apr 2020
Technical Support Engineer
• Provide first-line technical support assistance to end-user customers • Perform technical refresh for old to new equipment (eg: Desktop, Laptop)• Deliver equipment to end-user customers across the island
Mar 2020 - Apr 2020
Desktop Support Engineer
• Provided assistant with Tech Refresh Projects• Performed update of PCs (Laptops and/or Desktops)• Performed Imaging and deployment of computers
Dec 2019 - Jan 2020
Intern
• Performed reimaging and cloning on laptop/computers• Performed installing of software applications such as Agency Baseline Application, Government Standard Software Package, Aruba, Ibudget2 • Conducted asset inventory and tagging to ensure inventories are accounted and well maintained • Utilized diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software• Liaised closely with IT Helpdesk with servicing • Set up Virtual Private Network on Laptops• Logged cases and perform basic troubleshooting via phone and remote • Provided L1/L2 desktop support experience in OS installation and Data migration• Replaced desktops, notebooks, printers’ hardware components if faulty
Jan 2017 - Jun 2017
Team & coworkers
Colleagues at BitCyber
Other employees you can reach at bitcyber.com.sg. View company contacts for 6 employees →
3 education records
Eric Lim education
Infocomm Security Management, 3.03
Infocomm Security Management
Network And System Administration/Administrator, 3.91
FAQ
Frequently asked questions about Eric Lim
Quick answers generated from the profile data available on this page.
What company does Eric Lim work for?
Eric Lim works for BitCyber.
What is Eric Lim's role at BitCyber?
Eric Lim is listed as Technical Support Engineer @ BitCyber at BitCyber.
Where is Eric Lim based?
Eric Lim is based in Singapore while working with BitCyber.
What companies has Eric Lim worked for?
Eric Lim has worked for Bitcyber, Evernet Systems Private Limited, Republic Of Singapore Navy, Sky & F Pte Ltd, and Ministry Of Law, Singapore.
Who are Eric Lim's colleagues at BitCyber?
Eric Lim's colleagues at BitCyber include Ronnie Lim, Vinz Famador, Mohamed Suhail, Philip Chuck, and Lynn Yong.
How can I contact Eric Lim?
You can use AeroLeads to view verified contact signals for Eric Lim at BitCyber, including work email, phone, and LinkedIn data when available.
What schools did Eric Lim attend?
Eric Lim holds Infocomm Security Management, 3.03 from Singapore Polytechnic.
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