Eric Lind Email and Phone Number

Led a 20-student cohort through a 1-year accelerated Masters in Analytics, covering data preparation, visualization, analytical techniques, modeling, and business presentations

• Developed a credit risk model using GBMs with an 11% increase in AUROC from the previous version, which is estimated to add $150MM+ in NPV• Evaluated model performance using lift and AUROC charts, PDP & ALE plots, swap analyses, and trending analyses• Revamped model monitoring processes to evaluate trending model performance, cutting runtime of the process from 24 hours to 30 minutes• Conducted phone screen interviews and data science challenge technical reviews for data science candidates

• Created machine learning models to predict customer contact events based on transaction data and account attributes, and classify the reason for contact• Integrated those models, and a customer segmentation model, into the Interactive Voice Response (IVR) system to improve routing strategies and reduce operational costs• Analyzed call transcription and survey data to identify customer pain points and provide recommendations to digital platform managers and process teams

• Instructed class with a curriculum contains lessons in Python, R, SQL, Machine Learning, Tableau, HTML, JavaScript, CSS, D3, and Web Scraping

• Managed projects through the systems development life cycle and served as the lead communicator between technical and business-oriented personnel• Improved quality of data warehouses by analyzing data inconsistencies and implementing data management policies• Defined requirements for and designed a cost management framework that models enterprise planning and execution• Coordinated training efforts for practitioners interested in Big Data and analytics• Mentored new hires to ensure a smooth transition to the firm

• Consulted with Fortune 500 companies to improve their customer experience using NLP software to analyze data from social media, surveys, and contact centers• Designed, developed, and automated extract-transform-load (ETL) processes• Improved company best practices for web-scraping and social media data mining• Collaborated with customers to gather requirements and provide technical support