Complete operational responsibility for two Texas State Optical practices including financial management, Human Resources, training and development, hiring and selection, product procurement, marketing and insurance collections.

• Quantifiable yearly growth after being recruited as general manager and systemizing new hire training, patient satisfaction standards, and measurable goal setting.• Implemented new practice standards and key measurements by gaining knowledge of the optical industry through research and industry-specific business analysis.

Galiana’s Bakery and CaféMarvino’s Italian KitchenAlicia’s Mexican GrillDario’s Steakhouse & Seafood• Created and operated Marvino’s Italian Kitchen and Galiana’s Bakery and Café, developing and implementing company service standards for both existing and new restaurants. • Partnered with local marketing company to increase the restaurant group’s exposure, resulting in increased sales across all restaurants.

• Managed 7 restaurants in Northwest Houston, including Spring, Conroe, The Woodlands and Tomball, including the hiring and training of all regional managers. • Conducted menu roll-outs and upheld quality control standards through hands-on training and development, daily tastings and standards audits.

• Developed fast casual seafood restaurant concept, including restaurant design and layout, menu recipes, operating procedures and marketing.• Human Resources management, responsible for hiring and training new employees on operational standards and customer satisfaction.

• Managed one of the highest revenue Chili’s locations in Texas, leading its transformation to the “Kitchen of the Future” concept, and conducting new hire recruitment and training.• Partnered with local community in non-profit and charity events such as school nights and festivals.

• Created a fast casual concept pizzeria, featuring both local and national award-winning pizzas, and signature dishes, leading to the pizzeria representing the US Pizza Team in Italy.• Oversaw daily operations, staff management, customer concerns, and conducted all financial and business matters for the restaurant.• Accomplished all aspects of building and running a successful restaurant, with a focus on providing unique, quality fare and building strong community rapport. • Researched and developed a comprehensive business plan prior to opening. Built a team of key professionals for specific guidance in the areas of architecture, construction, legal and finance. • Created realistic operating and start up budgets, and secured financing based on a sound business plan. • Developed a following within the community through creative advertising, community involvement, and strong rapport with local business owners, community leaders and supply vendors, resulting in a high volume of return business and numerous referrals.

• Accountable for all daily operations and long term development of 15 restaurants within the Houston, Dallas and Phoenix markets. • Led a team of 45 managers and over 600 hourly employees in providing exemplary customer service and the daily preparation of over 50 made-from-scratch menu items in a uniquely designed fast-casual environment.• Designed and developed multi-million dollar budgets for each restaurant, including revenue, labor, food cost and capital expenditures. Responsible for P & L of $25M.

• Provided inclusive Human Resources leadership to 15 units throughout the western United States for this national restaurant and retail company servicing the airport industry.• Facilitated all HR functions in the field while ensuring compliance with all laws, work rules and regulations.

Human Resources Manager (January 1998 – August 1999)• Directed all aspects of recruiting and hiring focusing on Food and Beverage units for the world’s largest single site employer, with over 30,000 hires and transfers per year.• Responsible for strategic planning, marketing, and leading a team of 45 recruiters. Area Restaurant Manager (January 1988 – January 1999)• Operated nine uniquely diverse restaurants throughout Epcot and the Magic Kingdom theme parks, ranging from fine dining to quick service.