Eric Loft Email & Phone Number

San Diego, CA, US

Greater San Diego Area

General Manager for two upper midscale select service hotels in the San Diego area. I oversee 189 rooms spanning two hotels with two completely separate teams, rate structures, accounting profiles and of different brands. I handle all revenue management, forecasting, accounts payable, accounts receivable and human resources for both hotels, as well as.

Greater San Diego Area

• Team leader for GF Management's takeovers in the western region.
• Western region’s specialist in close of sale, revenue management and budgeting.
• Analyzed each new property’s current and historical position in their market to determine initial rate strategies and pricing, checked the hotel’s competitors to determine the property’s strengths and weaknesses and.
• Primary liaison for the budget through its approval process and once approved, I created a full scale presentation of the hotel, including the budget, market mix, sales and marketing plans, STAR reports, capital plans.
• Western region Excel specialist and IT support.

Greater San Diego Area

• General Manager – Holiday Inn Express Mission Bay through May 20, 2011
• Primary responsibility was to turn around a Holiday Inn Express that had struggled with staff, guest satisfaction and quality evaluation scores.
• Took the hotel from failure status on both IHG inspections and guest satisfaction to being approved by IHG for the brand relaunch, which we completed in October 2010.
• In a very tough economy, the hotel did exceptionally well, ending December 2010 with a RevPAR index of 136.1 for the year and a ranking of 2nd out of 8 hotels in the compset. Contrast this to the 12 month rolling index.
• Responsible for all aspects of daily operations of the hotel including human resources, receivables, payables, cost control, credit card and billing disputes, vendor negotiations, yield management and budgeting.
• Lead and supervise four departments and 30 total team members.

Greater San Diego Area

General Manager at the Holiday Inn Express Mission Bay for private owner through it's acquisition by GF Management in February 2010 until the sale of the hotel in May 2011. Please see description above for complete information.

Greater San Diego Area

• Director of Operations of the Comfort Inn & Suites Zoo/Sea World in San Diego, CA.
• Oversaw all guest services, housekeeping and engineering departments at the 200 room hotel in Hotel Circle, San Diego, CA.
• Responsible for overall guest experience and satisfaction, guest complaint resolution, staff conflict resolution, talent evaluation, hiring, training, motivating, coaching and counseling.
• Developed a ‘Green Hotel’ and recycling program for the hotel.
• Highly involved in hotel level planning and execution of $5 million dollar renovation of the hotel.
• Raised guest satisfaction scores to their highest levels since 2004.

Greater Los Angeles Area

• General Manager of the Quality Inn and Suites in Hermosa Beach, CA
• My primary responsibility was to create an atmosphere of service that enabled our team to exceed the expectations of our guests, generating an exceptional perceived and actual value and maximizing profits for the hotel.
• Responsible for all aspects of daily operations of the hotel and restaurant including human resources, receivables, payables, cost control, credit card and billing disputes, vendor negotiations, yield management and.
• Led and supervised three departments and a 18 total team members.

Las Vegas, Nevada Area

• Oversaw all rooms related departments including guest services, guest transportation, reservations, housekeeping and maintenance.
• Acted as General Manager in the absence of the General Manager.
• All staffing, disciplinary, developmental and recruiting duties for the above listed departments.
• Improved guest service standards to compete in the very challenging Las Vegas market.
• Introduced new forecasting methods to drastically improve yield management, staffing and revenue forecasting.
• Guest complaint resolution.

Las Vegas, Nevada Area

• Assistant Manager for $10 million dollar plus annual revenue food and beverage outlet.
• Led and supervised a staff of 70 front of house team members in a union environment.
• Handled all staff and guest complaints and problems.

Various Locations

• General Manager
• Final position General Manager of Best Western Jamaica Bay Inn and the Beachside Café in Marina del Rey, CA
• My primary responsibility was creating an atmosphere of service that enabled our team to exceed the expectations of our guests, generating an exceptional perceived value and maximizing profits for the hotel.
• Responsible for all aspects of daily operations of the hotel and restaurant including human resources, receivables, payables, cost control, credit card and billing disputes, yield management and budgeting.
• Led and supervised five departments and 45 total team members.
• Solved guest problems to ensure that all guests left happy.