Eric Loison Email & Phone Number

Faygate, Gb

Richmond, England, United Kingdom

London, United Kingdom

· Contract work on behalf of Aspect Software (products include call and contact centres, voip solutions, IVR’s, live & historical reporting tools, CTI solutions etc.) and, since 2019, Eckoh.· Successfully contributed to developing a managed service for the NatWest Group portfolio of companies.· Maintaining a working relationship with large customers such as Coutts, Direct Line, NatWest, RBS, Lombard, Worldpay, etc.· Main day to day activities relate to BAU work requests, project works (Agile environment), change and risk management.· Consultant duties include: Review, scope, implement, test and hand over business requests from NatWest Group and/or facilitate and manage third party non Aspect related requests to suppliers on behalf of NatWest Group.Requests include new requirements and amendments to existing setups within the following platforms and technologies: Aspect Call Centres, Vodafone Intelligent Network and ICM(NCTI) scripting, Network IVR’s (Vodafone, BT, ACD), TVR (Telephone Voice Recording), Qmaster (wallboard displays), Periphonics IVRs –changes to routing and status tables, IP Telephony.Manage hardware purchases / moves / installations / professional recordings.Manage Bank Holiday opening requirements for NatWest Group / On-call support.Provide technical advice/guidance to the Business.Provide assistance with managing fault queues pertaining to the Aspect suite of systems, problem records, urgent service affecting matters, trouble-shooting escalated support issues.Ad hoc reporting, SQL queries design, Excel, Power BI.Acting as duty manager as and when required.Provide assistance to the Projects Teams for Aspect related queries, Aspect related works and/or transformation projects (Cisco / AWS)

Stockley Park, Uxbrige

. Named top 10% performer· Installation, configuration, technical support, maintenance of the following products: Call Centre (ACD), Reporting tools (including Report Runner / Seagate Info7), Contact Centre (CRM), Real-time Server and associated applications, . Customer Self-Service product line (IVR), Telecall (outbound campaign applications). Working for a large number of accounts including Premiere Customers and Blue Chip companies in the UK as well as mainland Europe and Middle-East (such as British Airways, HSBC, Air France, AXA, NTL, Direct Line…) as part of a team of technical specialists and systems analysts in a very busy customer service and development environment.

Stockley Park, Uxbridge

Supporting M&S own networks and retail systems including POS 2000, Reporting Applications, Novell, NT and UNIX platforms and networks.

Heathrow

Paris

Hotel Industry

Interrupted By Army Conscription, Physics, Mathematics, Chemistry

Baccalaureat C, Mathematics, Physics, Pass

Baccalaureat D, Physics, Biology, Pass