Eric López Email & Phone Number

- Use of HTML, jQuery and CSS to help clients keep their websites up to date and compliant with regulatory standards.- Perform quality checks when making site updates to ensure accuracy and quality of work.-Develop and maintain HTML templates, Email Alerts, Credentials creation and login permitions.-Communicate with clients to keep them informed on the status of their requests-Facilitation of high impact content updates, such as adding or replacing: Webcasting information Presentations Disclosure documents, including press releases and financial reports-Use of Salesforce for case handling.

- Collect, manipulate and analyze data to determine trends using standard methods to provide reports in visual forms such as graphs, charts and dashboards.- Data collection and Data Cleaning-Headcount analysis to fulfill coverage requirements-Identify trends, using basic Python language and libraries such as Jupyter Notebook, Pandas, Folium.-Communicate clearly and concise ideas to the upper management.-Work with basic SQL language ( SELECT * FROM 'Table') to extract information from the databases.

Tlaquepaque, Jalisco, México

-Data Analysis. Review correct flow of processes and create Excel charts identifying the opportinity areas, present them to the upper management clearly and create strategies based in the collected data.-Dispatch support services requests that have not automatically assigned in the US.-Calls with Technicians to let them know time and hours of the pending service requests on their schedule.-Monitor assigned territory for incoming service request.-Assign the service request within 15 or 45 mins dependig of the severity.-Check Technician availability, training or even disaster impacts to the area of coverage and tool failures could have an impact on dispatch agent's ability to complete the action.-Direct contact with Territory and National Managers.-Find out coverage for weekend services calling technicians directly.

-Order Processing CSR for specific account such as the State of Indiana and Charlotte NC-Data entry into SAP ensuring accuracy, pricing, ship to address, quantities and items-Support sales reps in opening new accounts and upgrading existing service-Quickly and effectively solve customer challenges.-Maintain quality control/satisfaction records, constantly seeking new ways to improve customer experience.

-Data extract from different sources (IBM personal systems, Excel files) and load it into the SAP system-Transform and organize data for the Blu-Ray and DVD creation.-In charge of BOM approval after review and evaluation-Part number creation based on different requirements such as language, pallets or wharehouse quantities.-In charge of creating DVD and Blu-ray discs based on codes and the customer's bill of materials

Assisting customers with their services (cable tv), doubts, complains, payments. troubleshooting.

Computer Systems Engineering, Licenciatura En Ingenieria En Sistemas Computacionales

Media & Communication Sciences