Eric Low Email & Phone Number

Santa Clara, California, US

Overland Park, KS, US

Costa Mesa, California, US

Emeryville, CA, US

• Founding member of startup financial services company – led creation of technology team and enterprise platform from startup to going public in less than 700 days.
• Recruited and led top tier Technology Product Management, B2B Integration, and Software Development teams from startup mode to publicly traded robust IT organization, achieving maximum output and growth by managing the.
• Champion the technology road map design and strategy for technical products, systems, and processes in support of business objectives and operations, ensuring IT teams align with business users to understand on-going.
• Ensure a hands-on approach to leading the agile software development life-cycle: mentor highly motivated teams of full time employees and contractors, to develop and coordinate resource plans across multiple.
• Reporting to the CIO, collaborate with the senior executive team, partnering to lead and develop technical solutions that meet the tactical and strategic needs of the organization while effectively planning and.
• Define and author IT strategic plans and ensure alignment with corporate strategic plans and goals.

Walnut Creek, CA, US

• Attracted, retained, and led software product management team responsible for ensuring enterprise application alignment with corporate strategic plans and financial objectives for a company with over 1,000 employees.
• Implemented key transformational technology and process solutions with proven results. Leveraged enterprise content management (ECM) solutions for financial services processes, transitioning physical offices to a.
• Led evolution of rules logic to best in class Business Rules Management System for product pricing and eligibility. Enabled agile business response to rapidly changing market conditions. Improved time to market.
• Initiated Business Process Management project for originating insurance policies. Using an agile development approach, integrated enterprise content management, workflow, transactional system of record, and rules onto.
• Created and articulated a technology roadmap through product vision documents and goal maps that detailed product plan alignment with corporate strategic plan and release schedules to convey tactical timelines and.
• Prepared return on investment (ROI) analyses and business cases to quantify the value to the company of current and potential technology deployments. Made recommendations to executive management regarding disposition.

Walnut Creek, CA, US

• Managed and planned content for suite of enterprise-critical applications. Led business process analysis reviews with core business units to detail As-Is and To-Be business processes with the goal of implementing.
• Leveraged rapid user interface prototyping and playback sessions to accelerate the requirements process, accelerating time to market of new feature sets, resulting in reduced costs and greater competitive advantage.
• Collaborated extensively with business constituents, analysts, developers, testers, and infrastructure teams to maintain and enhance applications throughout their lifecycle, from strategic definition to end of product.
• Core member of Customer Experience and Voice of Customer task forces, leveraging various mediums to obtain actionable customer feedback and communicate marketing and training campaign opportunities.
• Managed eCommerce Customer Service unit responsible for providing first line support to internal and external users of enterprise applications. Achieved excellent customer satisfaction scores, fielding over 3000.

• Authored product strategies for use by the Executive Team, Sales, Marketing, and Business Development divisions of the company, incorporating competitor offerings and positioning, customer feedback, and eCommerce.
• Constructed product-pricing models, spotlighting price differentials with the competition, enabling management to select the optimal return on investment pricing strategy.
• Diagramed customer business processes to enable best practice product implementation plans, resulting in minimal business impact to customers and rapid time to market introduction.

Mba/Msim, Information Management

Ba, Economics