• Founding member of startup financial services company – led creation of technology team and enterprise platform from startup to going public in less than 700 days.• Recruited and led top tier Technology Product Management, B2B Integration, and Software Development teams from startup mode to publicly traded robust IT organization, achieving maximum output and growth by managing the optimal balance of internal resources and external partners.• Champion the technology road map design and strategy for technical products, systems, and processes in support of business objectives and operations, ensuring IT teams align with business users to understand on-going and emerging needs in order to develop solutions in a consultative approach.• Ensure a hands-on approach to leading the agile software development life-cycle: mentor highly motivated teams of full time employees and contractors, to develop and coordinate resource plans across multiple development streams; provide management oversight to ensure successful, on-time releases in collaboration with product management, internal development and testing teams, and external providers. • Reporting to the CIO, collaborate with the senior executive team, partnering to lead and develop technical solutions that meet the tactical and strategic needs of the organization while effectively planning and managing multi-million dollar capital and operating expense budgets.• Define and author IT strategic plans and ensure alignment with corporate strategic plans and goals.• Lead and oversee business development activities with technology vendors and partners, negotiating master services agreements, contracts and statements of work.

• Attracted, retained, and led software product management team responsible for ensuring enterprise application alignment with corporate strategic plans and financial objectives for a company with over 1,000 employees and revenue in excess of $1 billion. • Implemented key transformational technology and process solutions with proven results. Leveraged enterprise content management (ECM) solutions for financial services processes, transitioning physical offices to a virtual workforce, while increasing productivity by over 30%. Created instant load balancing, business continuity and virtual file collaboration capabilities nationwide, resulting in dramatically improved cycle times and enhanced customer satisfaction. • Led evolution of rules logic to best in class Business Rules Management System for product pricing and eligibility. Enabled agile business response to rapidly changing market conditions. Improved time to market capabilities by 30% by transitioning rules authoring to business unit.• Initiated Business Process Management project for originating insurance policies. Using an agile development approach, integrated enterprise content management, workflow, transactional system of record, and rules onto one platform, facilitating customer transparency with real-time file tracking, status updating, and personalized communication.• Created and articulated a technology roadmap through product vision documents and goal maps that detailed product plan alignment with corporate strategic plan and release schedules to convey tactical timelines and manage customer expectations. • Prepared return on investment (ROI) analyses and business cases to quantify the value to the company of current and potential technology deployments. Made recommendations to executive management regarding disposition of current systems and the pursuit of potential projects.

• Managed and planned content for suite of enterprise-critical applications. Led business process analysis reviews with core business units to detail As-Is and To-Be business processes with the goal of implementing innovative technology and process solutions to reduce process pain-points, bottlenecks, and costs, while improving cycle times and the customer experience. • Leveraged rapid user interface prototyping and playback sessions to accelerate the requirements process, accelerating time to market of new feature sets, resulting in reduced costs and greater competitive advantage. • Collaborated extensively with business constituents, analysts, developers, testers, and infrastructure teams to maintain and enhance applications throughout their lifecycle, from strategic definition to end of product life.• Core member of Customer Experience and Voice of Customer task forces, leveraging various mediums to obtain actionable customer feedback and communicate marketing and training campaign opportunities. • Managed eCommerce Customer Service unit responsible for providing first line support to internal and external users of enterprise applications. Achieved excellent customer satisfaction scores, fielding over 3000 inbound calls per month.

• Authored product strategies for use by the Executive Team, Sales, Marketing, and Business Development divisions of the company, incorporating competitor offerings and positioning, customer feedback, and eCommerce industry trends. • Constructed product-pricing models, spotlighting price differentials with the competition, enabling management to select the optimal return on investment pricing strategy. • Diagramed customer business processes to enable best practice product implementation plans, resulting in minimal business impact to customers and rapid time to market introduction.