Eric Luberto Email & Phone Number

New York, NY, US

New York, New York, United States

San Francisco, CA, US

Seattle, WA, US

Full ownership of the market, managing 20 campervans being rented on a short term basis Manage operations and maintenance teams as well as worked with the product and hardware teams, giving feedback and coming up with solutions to common issues Coordinate with 3rd party vendors to fix van issues, conduct routine maintenance and clean vansResponsible for.

San Francisco, California, US

San Francisco, California, US

Opened and operated the first resort in company history, the 143 room V Hotel Managed a team of supervisors and hospitality agents, assisting with escalations and complex guest issuesCoordinated hotel-wide projects and upgrades to completion alongside the ownership group Collaborated with other stakeholders in the company including revenue management.

San Francisco, California, US

• Supervise all hospitality agents by delegating and prioritizing tasks and helping them solve problems.
• Involved in scheduling, conflict resolution and coaching hospitality agents.
• Oversee and manage large-scale special operations projects.
• Responsible for helping drive key metrics centered around a seamless guest stay. Notably, increasing our Customer Satisfaction scores and reducing the percentage of guests that encounter an issue
• View historical data and identify trends in order to find permanent solutions to reoccurring issues
• Read through guest reviews, identify common issues and create actionable plans to remedy and enhance the guest experience.

San Francisco, California, US

• Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and.
• Work closely with the guest experience team, the housekeeping teams and the city team to respond promptly to current guest issues through Asana and Slack
• Conduct quality control inspections daily
• Communicate with building managers and building maintenance teams to ensure the completion of work orders

• Greet guests on arrival, efficiently conduct the check-in process and describe hotel amenities
• Process payments for room charges as well as make new reservations
• Effectively communicate guest needs and concerns to the executive housekeeper and chief engineer
• Generate reports outlining room occupancy totals, daily transactions, revenue totals and other figures for management review
• Highest check-in satisfaction rate amonst front desk agents at 90%
• Manage end of month inventory for the guest market, bar, and restaurant

Tallahassee, Florida, US

• Assisted with reservations, payments, and trip details for clients
• Tracked, compiled and organized invoices, commissions, and sales by using Excel spreadsheets
• Closely worked with travel companies, cruise lines, and tour operators to efficiently make changes to existing reservations

Tallahassee, FL, US

• Worked under the direction of world-renowned hospitality researcher, Dr. Woo Gon Kim
• Collected data, analyzed results, and discussed industry implications
• Defended thesis successfully, “Exploring Room Rate Dispersion Practices in Hotels Across Channels”

• Served throughout restaurant, bar and lounge establishments
• Collaborated with managers, reservations and sales to effectively carry out special events, meetings and site inspections
• Managed a cash float, took reservations, and gained guest relations experience

• Worked closely with professors and doctoral students
• Studied the correlation between words per minute and standardized test results for bilingual children
• Transcribed, analyzed and grouped data for 15 hours per week
• Presented my findings in a poster project at the 2016 FSU Spring Undergraduate Research Symposium