Eric Ludvik Email & Phone Number

Birmingham, Alabama

Birmingham, Alabama Area

Provides Personal Computer Support, Services and Repair. Photo Restoration.

Birmingham, Alabama

• Technical Support Engineer, Healthcare Industry
• Provided technical support for a ColdFusion/MS SQL based content management system for the healthcare industry.
• Created support tickets for client issues as reported by project tracking system, telephone or email.
• Worked closely with clients to isolate and define technical issues that need corrections.
• Worked with developers, IT, SEO and Security groups to define, analyze and resolve complex technical issues.
• Utilized standard support tools and procedures to isolate client issues including the review of base code, executing database queries and utilizing html debugging tools.

• Provided technical support for a client-server based software application for defined contribution plans (401K retirement plans).
• Utilized software development background to isolate bugs and software issues to improve users experience and recommend modifications.
• Built and executed manual test plans for functional, regression and boundary testing.
• Manually tested Graphical User Interface for functionality, consistency and usability.

• Supported Oracle based client-server software applications for the remittance processing industry. Used Oracle SQL Plus to resolve database issues and Microsoft Visual Basic to review base code, isolate bugs and.
• Standardized support procedures, developed written procedures to resolve complex technical issues, assisted first and second level Support Analysts with problem resolution. Provided product training for all internal.
• Acted as liaison between Technical Support, System Administrator, Database Administrators and Product Development teams.
• Worked closely with customers to ensure that technical support issues were addressed and resolved correctly and in a timely manner.
• Managed major accounts, worked closely with client managers and department leaders to maximize output and profits while minimizing downtime. Attended weekly conference calls with clients and management for ongoing.
• Reduced the number of calls escalated to programming staff to less than 2% per month.

• Served as Product Manager for the Rebis Industrial Workgroup Software product line. Responsible for sales support, technical support and product training.
• Worked closely with plant managers, department leaders and professional engineers to help evaluate company and/or client needs. Coordinated with vendors, sales staff and customers to ensure that these needs were met in.

• Served as application designer, responsible for the design and development of industrial software for the concrete industry.
• Designed and tested software applications using the ‘C’ programming language.

• Responsible for the engineering design and drawings for instrumentation and electrical equipment for large manufacturing facilities.
• Assisted in design studies, equipment selection, field installation and system startup.
• Designed and developed process and instrumentation drawings, loop diagrams, wiring diagrams, conduit and cable lists and bill of materials.
• Engineering projects included pulp and paper, food service, waste management.

Web And Software Development

Bsee, Electrical Engineering