Eric Lund Email & Phone Number

Seattle, Washington, Us

• Ensure purchase orders adhere to bookings and revenue policies • Support the sales team with order entry and management, including gathering customer feedback following order confirmation with regards to expected ship dates, preferred delivery method.• Responsible for accurately reviewing and processing all orders • Assist with revenue and bookings forecasting for sales and finance teams • Assist with any sales enhancements and implementation, new features and enhancements, processes to validate information, and reports and dashboards to support sales, marketing, operations and customer service initiatives • Provide weekly reports to the sales, finance, and operations teams for shipments and invoicing • Issue and manage RMAs • Assist in coordination and tracking of evaluation units, signature routing and collateral requests• Assist in maintaining Sales Ops playbook • Ensure data in SFDC follows company standards and data integrity rules • Work cross functionally across multiple teams within the AWS Elemental and AWS• Perform ad hoc reports as needed

Chicago, Il, Us

-Identify markets' strengths and opportunities through data and analysis and by developing a qualitative understanding of market dynamics-Devise market specific strategies to optimize deal performance-Communicate deal needs with sales team and city managers-Identify trends in new categories by keeping abreast of events such as new restaurant openings, new leisure activities, new beauty or wellness treatments, etc.-Utilize deal knowledge within team and region to fine tune deal structures with sales teams-Identify patterns and deal types and deal structures that drive deal performance; identify new / improved structures for existing deal categories-Optimize deal structure to ensure customer and merchant satisfaction and market-level profitabilityShare findings across other markets and with other city planners-Liaise with key constituents to understand macro trends for cities in order to optimize deal strategies-Determine when a course correction is required for assigned markets; make recommendations and identify source of the issue(s)

Chicago, Il, Us

• Reviewing potential deals for quality and completeness• Ensuring deals move through the pipeline in a timely manner• Resolve issues regarding deals quickly• Assist in the scheduling of deals• Research cities, trends and other important information to assist planners with their deals.

Chicago, Il, Us

• Verify account information for new merchants and enable their accounts• Handle any questions new merchants may have about procedure or services• Solve any internal issues the merchant may experience while utilizing Groupon Stores• Utilize excel and Google documents to organize merchant information for new merchant accounts.

-Managed an office of 7 full time employees consisting of counselors and general office staff-Trained counselors in how to perform risk assessments for patients concerned with HIV and Sexually Transmitted Diseases (STDs)-Responsible for all business and patient communications among doctors, laboratories, and patients-Maintained all confidential patient records-Ensured that all local and state medical reporting requirements were met-Performed both pre and post test counseling to patients concerned with HIV and various STDs.-Counseled and coordinated care for all patients who tested positive for HIV

Bachelor Of Arts (B.A.), Sociology

Education record