Eric Luth Email & Phone Number

Mesa, Arizona, United States

Tempe, Arizona, United States

- Manage the area financials for two geographic areas consisting of a total of around 100 customer accounts. - Responsible for financials of $30-$40 million in annual revenues.- Improving and maximizing gross profits is a main focus of my role.- Work very closely with the Area Directors and their local teams of Area Account Managers. Teams of up to about 20 people who have direct reports of around 300 employees. - Create and maintain various financial reports working with large data sets to analyze the business either from my own needs or from the ad hoc requests of leadership. - Perform very detailed P&L reviews with the teams on a monthly basis to review profitability, variances, and analyze each aspect of our revenues, as well as labor costs and other costs of goods. - Assist sales management with monthly forecasting.- Work closely with our billing teams to ensure correct setup and billing of our revenues.- Work with our accounting department to ensure correct recognition of revenue and costs in the correct month and across various business units.- Report on financial results with local area management as well as review with the regional director on at least a monthly basis.- Assist sales with any financial questions pertaining to my accounts when new deals arise. - Track and analyze all aspects of new sales deals coming in from pricing and contract language to execution to implementation and billing.

Tempe, Arizona, United States

- Go to person for my team to assist them in resolving complex issues and have a history of dissecting convoluted problems with disgruntled customers and can piece together solutions to fix past issues and develop processes to ensure smooth transactions in the future.- Developed daily reporting that is now used by others in the department to track all key metrics on a daily basis.- Keeps up to date stats on our teams performance and sends it out to them every day.- Work closely with the marketplace directors, sales managers, and reps to resolve a variety of issues.- Act as a project manager for large issues our team deals with to make sure we are handling them correctly and are allocating enough resources to the project to ensure on time results.- Helped prepare Operational Reviews for my manager as well as attending and participating in other marketplace meetings.- Manage all the day to day workflow for my team to ensure all issues and reports are being worked in a timely manner in accordance with departmental goals. - Work with the team members on areas of improvement to make them more effective and efficient in their roles.- Drive team productivity and accuracy on a daily basis.- Have sat in on interviews of internal and external candidates.- Assisted my manager with writing up employee One on One’s and evaluating our staff.

Tempe, Arizona, United States

- Managed all the stats for the team and kept them up to date.- Put together month end stats for my manager’s operational reviews.- Compiled stack rankings based off of the combined stats for on the phone metrics and audit scores.- Came up with a new way to track all the different metrics on one spreadsheet for easy at a glance review for each associate month over month.- Performed SR audits and phone monitors on a monthly basis.- Took incoming calls when volumes dictated.- Took escalated calls from the associates on the floor.- Answered the day to day questions that would come up as associates were taking calls and working the incoming emails to the team.- Managed the various email boxes the team worked for incoming issues to make sure we were meeting our 24 hour turnaround time.- Performed monthly one on ones with my associates to go over phone monitors and SR audits as well as any other general training issues and questions they may have had.

Tempe, Arizona, United States

- Collected on open AR for Desert Southwest accounts (AZ & NM)- Resolved customer issues by identifying why invoices weren’t paid and forwarded over my research to the billing department to correct the invoices.- Contacted customers not only to find out why invoices weren’t paid, but to notify them of open credits and processed funds transfers and refunds to clean up their accounts.- Assessed past due accounts that were requesting service on machines where their maintenance contracts weren’t paid current and allowed or denied the service calls.

Tempe, Arizona, United States

- Worked early stage accounts that ranged from 30-90 days past due- Handled both outbound as well as inbound calls in a total call center environment- Obtained a firm knowledge of collections strategies and improved upon my negotiation skills