Eric Luth Email & Phone Number

Mesa, Arizona, United States

Tempe, Arizona, United States

- Manage the area financials for two geographic areas consisting of a total of around 100 customer accounts. - Responsible for financials of $30-$40 million in annual revenues.- Improving and maximizing gross profits is a main focus of my role.- Work very closely with the Area Directors and their local teams of Area Account Managers. Teams of up to about.

Tempe, Arizona, United States

- Go to person for my team to assist them in resolving complex issues and have a history of dissecting convoluted problems with disgruntled customers and can piece together solutions to fix past issues and develop processes to ensure smooth transactions in the future.- Developed daily reporting that is now used by others in the department to track all key.

Tempe, Arizona, United States

- Managed all the stats for the team and kept them up to date.- Put together month end stats for my manager’s operational reviews.- Compiled stack rankings based off of the combined stats for on the phone metrics and audit scores.- Came up with a new way to track all the different metrics on one spreadsheet for easy at a glance review for each associate.

Tempe, Arizona, United States

- Collected on open AR for Desert Southwest accounts (AZ & NM)- Resolved customer issues by identifying why invoices weren’t paid and forwarded over my research to the billing department to correct the invoices.- Contacted customers not only to find out why invoices weren’t paid, but to notify them of open credits and processed funds transfers and refunds.

Tempe, Arizona, United States

- Worked early stage accounts that ranged from 30-90 days past due- Handled both outbound as well as inbound calls in a total call center environment- Obtained a firm knowledge of collections strategies and improved upon my negotiation skills