Eric Lyons Email & Phone Number

United States

San Francisco, California, United States

• Created and hosted weekly episodes of the "Metallicus Live" company podcast and managed new episodes on YouTube, Spotify, Apple Podcasts, iHeartRadio, and 25+ other platforms.
• Interviewed guests about their lives, careers, and experiences in the financial or Web3 industry.
• Conducted pre-interview research, and prepared questions for guests before facilitating weekly live broadcasts over X (formerly Twitter) Spaces.
• Monitored financial, crypto, and Web 3 industry trends to identify potential topics for podcast episodes.

San Francisco, California

• Served as CS Lead and maintained cross-department communications between the Marketing, Compliance, Engineering, and Financial departments.
• Created internal and external communications through support agent responses, internal agent procedures, and tutorial articles to improve the team's overall efficiency and transparency.
• Facilitated weekly meetings with Client Services agents to provide coaching on email responses and monthly KPI metrics within the CRM tools to maintain a 90% customer satisfaction rate.
• Interviewed, onboarded, and trained CS new hires; also assisted with interviewing Compliance analysts and CS Management

San Francisco, California, United States

• Developed and published all email marketing campaigns for various audiences across our different products with the Marketing team achieving an average 32% email open rate.
• Assisted the Marketing and Engineering teams to better understand customer activity, transactional behavior, and analytics through our mobile and desktop applications.
• Represented the company at Crypto and Financial networking events and conferences across San Francisco, Las Vegas, and Miami. Results included lead generation, increased mobile app signups, and increased social media.
• Established Client Services' social media presence on X by creating and managing accounts dedicated to answering customer inquiries, curating content for tutorials, and announcing new service features. By October 2023.

San Francisco, California, United States

• Assisted customers over email, live chat messaging, and social media messages
• Maintained an extensive knowledge of all of our products (Metal Pay, Metal X, Metal Vault, Proton Blockchain, and Metal Blockchain) to provide the best assistance for our customers
• Participated in QA testing with the Engineering team to help improve the UX/UI experience on our various platforms

San Francisco

• Achieving a yearly average of $500,000+ in sales revenue as a part-time employee and full-time college student
• Collaborating alongside 350+ employees in a fast-paced, changing and densely populated retail environment; constantly teaching and assisting new-hires with problem-solving and mediating escalated interactions to.
• Extensive experience on creating an in-store shopping experience when engaging with customers, making a transaction feel more like an organic human interaction, which has given me a 94% customer satisfaction rating.
• Demonstrating leadership skills by facilitating a team through implementing, imaging and restoring visual product demos throughout the store before and after store hours to create a clean and welcoming environment for.
• Constantly communicating with peers and leaders in order to receive feedback on my performance, allowing myself to find opportunities to grow both personally and professionally
• Using intuition and problem-solving skills to dissect customer needs for how Apple products/services can be beneficial for personal and business consumers in any field

San Francisco Bay Area

Contributed to the setting up and tearing down audio equipment for local Bay Area band, Busta-Groove for live shows such as -Local Concerts-Weddings & Other Private Events-Street Festivals

Oakland, California

Worked For C-Dogs, a food vending company that worked at local festival. My main job was serving hot dogs and lemonades

Bachelor Of Science - Bs, Marketing

Took classes that expanded my learning and skills on topics such as Digital Marketing, Advertising, Analytics, Public Relations and.

Education record

Summer courses in order to graduate on time

Education record

Summer courses in order to graduate on time

High School Diploma, General Education

Activities and Societies: Student Ambassador