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As a versatile professional, I have fulfilled roles in Customer Service (9 years), Sales (5 years), Marketing (4 years), and Podcasting (1 year) up to this point.I've empowered myself to become a "Jack-of-all-Trades" by becoming a resource across various departments to help build and strengthen communications internally and externally for both my company and customers. Other skills include leading client/customer Service teams, onboarding new employees, interviewing CS and Compliance candidates, creating "How-To" text & audio guides, and podcast conceptualization.I have also earned HubSpot Academy certifications in Digital Marketing, Email Marketing, SEO, Social Media Marketing I and II.
Neiman Marcus Group
View- Website:
- neimanmarcus.com
- Employees:
- 24
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Client Advisor; SalesNeiman Marcus GroupUnited States
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Podcast Producer And HostMetallicus Oct 2022 - Oct 2023San Francisco, California, United States• Created and hosted weekly episodes of the "Metallicus Live" company podcast and managed new episodes on YouTube, Spotify, Apple Podcasts, iHeartRadio, and 25+ other platforms.• Interviewed guests about their lives, careers, and experiences in the financial or Web3 industry.• Conducted pre-interview research, and prepared questions for guests before facilitating weekly live broadcasts over X (formerly Twitter) Spaces.• Monitored financial, crypto, and Web 3 industry trends to identify potential topics for podcast episodes. -
Client Services Team LeadMetallicus Apr 2020 - Oct 2023San Francisco, California• Served as CS Lead and maintained cross-department communications between the Marketing, Compliance, Engineering, and Financial departments.• Created internal and external communications through support agent responses, internal agent procedures, and tutorial articles to improve the team's overall efficiency and transparency.• Facilitated weekly meetings with Client Services agents to provide coaching on email responses and monthly KPI metrics within the CRM tools to maintain a 90% customer satisfaction rate.• Interviewed, onboarded, and trained CS new hires; also assisted with interviewing Compliance analysts and CS Management
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Marketing AssociateMetallicus Nov 2019 - Oct 2023San Francisco, California, United States• Developed and published all email marketing campaigns for various audiences across our different products with the Marketing team achieving an average 32% email open rate.• Assisted the Marketing and Engineering teams to better understand customer activity, transactional behavior, and analytics through our mobile and desktop applications.• Represented the company at Crypto and Financial networking events and conferences across San Francisco, Las Vegas, and Miami. Results included lead generation, increased mobile app signups, and increased social media engagement.• Established Client Services' social media presence on X by creating and managing accounts dedicated to answering customer inquiries, curating content for tutorials, and announcing new service features. By October 2023, the account had 1.4k followers.
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Client ServicesMetallicus Nov 2019 - Apr 2020San Francisco, California, United States• Assisted customers over email, live chat messaging, and social media messages• Maintained an extensive knowledge of all of our products (Metal Pay, Metal X, Metal Vault, Proton Blockchain, and Metal Blockchain) to provide the best assistance for our customers• Participated in QA testing with the Engineering team to help improve the UX/UI experience on our various platforms
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Product SpecialistApple Nov 2014 - Nov 2019San Francisco• Achieving a yearly average of $500,000+ in sales revenue as a part-time employee and full-time college student• Collaborating alongside 350+ employees in a fast-paced, changing and densely populated retail environment; constantly teaching and assisting new-hires with problem-solving and mediating escalated interactions to restore the customer relationship with the store and brand• Extensive experience on creating an in-store shopping experience when engaging with customers, making a transaction feel more like an organic human interaction, which has given me a 94% customer satisfaction rating compared to the store's 71%. Most reviews emphasizing "Ability to Connect", "Understanding Needs" and "Knowledgeable"• Demonstrating leadership skills by facilitating a team through implementing, imaging and restoring visual product demos throughout the store before and after store hours to create a clean and welcoming environment for our customers• Constantly communicating with peers and leaders in order to receive feedback on my performance, allowing myself to find opportunities to grow both personally and professionally • Using intuition and problem-solving skills to dissect customer needs for how Apple products/services can be beneficial for personal and business consumers in any field• Responsibility with keeping sensitive customer information secure through our Point-Of-Sale and iCloud systems -
Production Assistant, PhotographerBusta-Groove, Inc Jul 2009 - Sep 2014San Francisco Bay AreaContributed to the setting up and tearing down audio equipment for local Bay Area band, Busta-Groove for live shows such as -Local Concerts-Weddings & Other Private Events-Street Festivals
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Food PrepC-Dogs Jun 2009 - Sep 2009Oakland, CaliforniaWorked For C-Dogs, a food vending company that worked at local festival. My main job was serving hot dogs and lemonades
Eric Lyons Skills
Eric Lyons Education Details
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Marketing -
Impact AcademyGeneral Education
Frequently Asked Questions about Eric Lyons
What company does Eric Lyons work for?
Eric Lyons works for Neiman Marcus Group
What is Eric Lyons's role at the current company?
Eric Lyons's current role is Client Advisor; Sales.
What is Eric Lyons's email address?
Eric Lyons's email address is el****@****ple.com
What is Eric Lyons's direct phone number?
Eric Lyons's direct phone number is (904) 641*****
What schools did Eric Lyons attend?
Eric Lyons attended San Francisco State University, City College Of San Francisco, Skyline College, Impact Academy.
What skills is Eric Lyons known for?
Eric Lyons has skills like Customer Service, Social Networking, Leadership, Public Speaking, Microsoft Excel, Microsoft Office, Microsoft Word, Keynote, Customer Satisfaction, Communication, Critical Thinking, Audio Post Production.
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Eric Lyons
Bentonville, Ar1fdnh.com3 +147987XXXXX
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Eric Lyons
Houston, Tx3nbmbaa.org, sbcglobal.net, impact06.com -
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Eric Lyons
Vice President Of Engineering & Regulatory Compliance At Crescent MidstreamHouma-Thibodaux Area
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