Eric M Email & Phone Number

India

Resolved issues for employees with access over certain applications like Azure ,AD and MS applications etc.Recorded and maintained relevant notes for each client and work order.Handled New Joiners and Leavers request and dealt with password resets of selected applicationsAlso trained in IAM for few months and have a basic knowledge on it as we were supporting Bank employees.

India

Reviewed and screened applicant resumes to identify qualified candidates Oversaw and managed hiring process and assisted human resourcePlanned and managed recruitment activites for new hires using strategic personnel, staffing and position management practicesMaintained work structure by updating job requirements and job desriptions for positions Provided troubleshooting and technical assistance in use of PeopleAdmin system.Maximised team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory practices. Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.Liaised between management and employees to deliver conflict resolution, alleviate problems and intrepret compensation and benefit policies. Improved customer service rankings by quickly resolving issues to improve overall satisfaction.Developed recruiting strategies to identify qualified cadidates and build network.Verified applicant references and empoyment details Facilitated new employee orientation to foster positive team attitude.Compiled and produced qualified candidates’ information for hiring managers review and liaised between parties to coordinate formal, management interviews

India

Collected payments and applied to patient accounts.Filed and updated patient information and medical records.Posted payments and collections on regular basis.Reviewed patient records, identified medical codes and created invoices for billing purposes.Delivered timely and accurate charge submissions.Prepared accounts with past due balances and transferred those cases to collection agency.Liaised between patients, insurance companies and billing office.Set up and maintained new electronic billing system.

India

Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information.Provided primary customer support to internal and external customers.Recommended products to customers, thoroughly explaining details.Answered questions regarding seller inventory, shipping, payments and buyer complaints.Demonstrated computer skills for data entry and answered broad variety of inquiries.Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.Provided seller support on refunds, posted feedback and policy changes.Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.Issued credits for contested returns, shipping fees and damaged merchandise.