Eric Richter Email & Phone Number

Auburn, Indiana, United States

Hoffman Estates, Illinois, United States

Product Manager for transformational national mobile based service order platform utilized by up to 5K technicians.- Produced a total quantifiable P&L improvement exceeding $19 Million annually by leveraging technology to architect solutions, across multiple teams; used to improve process compliance, customer satisfaction, revenue collection, and expense management.- Worked with virtual and culturally diverse development teams across multiple time zones.- Solutioned and productionalized dozens of national and regional initiatives across multiple cross functional teams.- Product Owner for Home Services Service Order Management IT Team- Product Owner for In-Home Home Services Salesforce Integration- Supported Home Services and HR Analytics

National

Responsible for a team of 37 HR Operations professionals including 1 Manager, 4 Supervisors and 32 hourly staff supporting the Home Services Business of 11,000+ employees nationwide. Responsible for day-to-day leadership and direction of my team, setting all strategic department initiatives and standards, team coaching and development.- Managed the Centralized HR Operations Center, which was responsible for processing over $390M in payroll, all centralized HR processes, and reporting.- Reduced payroll cost by $2M annually by leveraging technology to automate previously manual processes.- Reduced payroll cost by $400k annually by standardizing and automating National Paid Sick time process - President’s Award.- Creation and implementation of performance ratings and metrics.- Transactional security; ensuring only those authorized can access and complete transactions.- Established standardized Driver’s License compliance process.- Federal FLSA updates, implementation, communication to the field.

North Region

- $498k annual cost reduction through the creation of Managed PA Parts Outliers program.- Architect for the Technician iPhone project – President’s Award.- Interim General Manager for 6 months Long Island, New York.

National

- Transformed National Reporting platform creating daily metrics used to drive key operational results.- Managed and implemented Technical Manager iPhones project from concept to deployment.- Managed 3 web servers/ 3 SQL Server 2008 servers; users; scheduled tasks; maintenance.

South Region

- Redesigned/Simplified National KPI Audit Process.- Developed a discount analysis report which contributed to a $10M reduction is discounts in its first year.- Developed multiple Exception Reports which identified technicians receiving commission improperly.- Developed the National Technician Cash Over and Shorts Process and Report/National Support Center Web Tools.

Winter Park, Fl 8185

- Achieved most productive Home Electronics Technical crew in the nation in 2006.- Developed associates into successful leadership roles.- Piloted National Home Electronics Training Course.

Ocala, Fl 1006

- Piloted Home Electronics mentor program.- Managed $13+ Million Brand Central Department.- Increased sales volume in Home Electronics by $561k (20%).- Produced the most profitable Brand Central in the District.- Provided District SPOC for annual product training in Home Electronics.

Ocala, Florida, United States

- Managed $8+ Million Home Improvement Department.- Increased sales volume in Lawn and Garden by $391k (11.67%).- Developed and implemented new process for “take with” tractor. Program was adopted nationally.

Crystal River, Fl 2555 / Brooksville, Fl 2485 / Ocala, Fl 1006

Home Electronics AssociateFootwear Sales CoordinatorCentral Aisle Cashier Lead- Developed processes and standards that were deployed nationally.- Setup new, prototype, exit cashier store (Brooksville, FL)- Managed Straight Commission Sales