Eric Mabee Email & Phone Number

Benicia, California, United States

American Canyon, California

Adobe Lumber’s FSC Chain of Custody Administrator, Product Manager, Buyer, Inside Sales, and Database AdministratorAccomplishment: Led the Digital Transformation from a handwritten ordering process to a networked database, and finally to Cloud Based data management and CRM

Vallejo, California

Ran a shop for myself providing Small Business Branding and customized graphical solutions for local companies. Vinyl graphics, custom T’s, hand paint and airbrush solutions, to complete their Brand and local awareness.

Alameda, California

Front line customer support, logged Technical Support Requests, Online Support Web Maintenance and message boards, license verification, Installation and Licensing Specialist Wrote call center scripts to ensure department consistency Trained Wind River Sales and Technical Support Engineers: Internal Support Database, Wind River's licensing and installation, understanding of Wind River Licensing profiles, Sales Web Interface Training received includes: Tornado 2 Development, "Knock Your Socks Off, Customer Support" Worked with: Sales, Field Application and Software Engineers, Renewals, Platform Business Units, Data Integrity, and directly with customers. Represented World Wide Support during Corporate meetings when implementing new license types

Alameda, California, United States

Sustaining a relationship with our customers by reselling the value and benefits of our support models, quoting their maintenance renewal options, and following up in order to reach the quota set for my given territory, while minimizing the number of cancellations

Supported up to four account managers and their TAMs and customers during the ordering process Interfaced with several of the internal groups auditing the orders and agreements through their completion Maintained above a 98% accuracy level ensuring customers received quality of their order followed up with shipping to ensure accuracy

Order Entry: Entered orders in to Oracle for assigned account managers Maintained a working knowledge of all license types and models historically used for order fulfillment Understanding of all product bundles and configurations Database Management: Maintained accuracy using knowledge of legacy models and adapted them to the updated database. Maintained all aspects of the customer records in Wind River's Oracle Database as a Data Integrity team member

Alameda, California, United States

Used a multiple line phone system to receive customer calls for technical support Entered support issues in the CRM and provided Customer Support Request (CSR) numbers assigned to Support Representatives Trained field engineers on updated policies and procedures that affect support Front Line customer support for License Manager issues Followed up after support ticket completion with surveys to ensure quality

Alameda, California, United States

Verified eligibility generating and issuing the keys needed for Wind River's products Assisted in Pre-sales engagements advising on user allowances and available licensing models Maintained above a 99% accuracy rate for keys generation

Alameda, California

ISP, Website Creation and Custom Vertical Market software sales. Customer support and system integration as workplace desktop solutions were in its infancy.