Eric Mahaffey Email & Phone Number

Pickerington, OH, US

Monroe, Louisiana, US

Monroe, Louisiana, US

Responsible for the architectural development, framework rollout, and resource management of for the teams and applications supporting the the planning, engineering, and grooming organizations.

Monroe, LA, US

Responsible for development of network element activation systems for 8xx and VoIP services. Manage a team of onshore and offshore developers spanning multiple applications. The team supports a variety of technologies to include Google Web Tools, Jakarta Strutts, J2EE, WebLogic, and Oracle DB.Responsible for the resource allocation, resource development.

Monroe, LA, US

• Responsible for managing resource assignment, development paths, and supervising employee performance. Work with business partners and IT development managers to provide a staff of IT System analysts that design system.
• Utilize milestones of Software Development Life Cycle to determine work capacity and assignments.
• Measure employee performance against peers and established goals.
• Provide coaching opportunities to improve employee skills and increase overall productivity.

Monroe, LA, US

• Responsible for review and assessment of business requirements to identify IT System impacts. Provide joint collaboration between Business and BRM Program Analyst and Development creating a set of deliverables to.
• Work with peers and business partners to maintain open channel of communications to quickly review and address daily program issues.
• Provide assistance in further define and assess team capabilities.
• Work with peers to provide knowledge exchange to help provide more self sufficiency.

Monroe, LA, US

• Accountable for timely completion and delivery of on-going projects. Analyze work plans and makes recommendations for improvement. Evaluate processes to include: policies, procedures, systems, forms, and reports..
• As part of a business sponsored team project, developed and implemented cost reduction solution for CPE and Transport services resulting in 35% month over month reduction in service interval delays.
• Ability to lead groups through logical analysis of service functions and prioritize areas in accordance with business needs.
• Continue self-development of skills in areas of system and solution architecture. Completed certifications in the areas of Application and Solution development.

Monroe, LA, US

• Managed the day-to-day activities of Frame/ATM implementations, including personnel issues. Responsible to ensure productivity met in the areas surrounding the build, test, and turn-up of Frame/ATM services. Developed.
• Successfully supported cut over of legacy US West Frame network to Qwest Frame/ATM network.
• Managed daily work loads of thirty two employees. Handled internal and external escalations of service requests.
• Cross-trained Frame/ATM and CPE engineers to better support customers and manage daily workloads.

Monroe, LA, US

• Managed all International Frame/ATM implementations. Developed standard operating procedures to interface with International partners (Infonet, KPNQwest, Equant).
• Developed a department to support complementary partnership of Qwest/Bell South Frame/ATM service.
• Managed the business arrangements between companies and departments.
• Led development of internal databases to manage logical details of services activated for customers. These databases later drove system requirements and migration paths to implement into production supported systems.

Monroe, LA, US

• Responsibilities included building, testing and turn-up of International Frame/ATM customers. Responsible for the following: Sending order requests to international partners, manage delivery of service request.
• Successfully launched joint-initiative between Qwest and KPN Qwest creating largest global Frame/ATM network.
• Utilized Lucent Frame/ATM Navis Core interface to manage Frame/ATM Network. Used tools such as the Hekemian React2k1 product to test and activate customer service.
• Standardized international order processing into production systems. Allowed standard management of customer orders from order entry through to customer activation.

• Responsible for troubleshooting Qwest/LCI’s Wide Area Networks, utilizing the Frame Relay network. Used multiple test sets to include the Hekimian React 2000 and 2001, and experienced with the Titan 3/1 and 1/0 DACS..
• Successfully launched joint-initiative between Qwest and KPN Qwest creating largest global Frame/ATM network.
• Utilized Lucent Frame/ATM Navis Core interface to manage Frame/ATM Network. Used tools such as the Hekemian React2k1 product to test and activate customer service.
• Standardized international order processing into production systems. Allowed standard management of customer orders from order entry through to customer activation.

Responsible for troubleshooting paths utilizing supporting test instrumentation and documentation. Established new systems to accommodate installation and programming of fiber optics, SLC's and D4 channel banks. Equipped and maintained SNET’s ISDN service. Ensured proper operation of all types of auxiliary power equipment.Above duties performed using.

Bachelor, Computer Science

Education record