Eric Maples Email & Phone Number

Chicago, Illinois, United States

- Provided oversight, training, and support to staff baristas- Swift and friendly resolution of customer service escalations- Regular maintenance and inspection of barista tools and equipment- Managed incoming supply deliveries and monitoring of product inventory- Minimized service disruptions by fulfilling other shifts or duties as-needed in response to worker absences

Evanston, Illinois, United States

- Engage customers throughout their store experience and provide consistent quality in the preparation of drinks and brewing of tea and coffee.- Participate actively in training to learn new and promotional products and continually working to expand knowledge of coffee and tea.- Ensure efficient and accurate customer transactions using point-of-sale systems to process payments made by cash, credit/debit, and mobile devices.

Chicago, Illinois, United States

- Involved in fundraising for various local and international non-profits. In addition to being a top 3 fundraiser for the store, also helped maintain the store’s ranking as one of the top in the Midwest region for charitable giving.- Prepared specialty coffee drinks in the Allegro in-store café, including café opening and closing duties.- Served beer, wine, and prepared specialty cocktails for Whole Food’s in-store Red Star Bar.- Trained and mentored new team members. This helped… Show more - Involved in fundraising for various local and international non-profits. In addition to being a top 3 fundraiser for the store, also helped maintain the store’s ranking as one of the top in the Midwest region for charitable giving.- Prepared specialty coffee drinks in the Allegro in-store café, including café opening and closing duties.- Served beer, wine, and prepared specialty cocktails for Whole Food’s in-store Red Star Bar.- Trained and mentored new team members. This helped create a more cohesive team working environment, which increased our efficiency and reduced customer wait times during rush periods. Show less

Chicago, Il

•Lead the outdoor Mariano's Grill by tracking inventory, leading co-workers, assisting customers, setting up equipment, putting away equipment, maintaining equipment, and adhere to company standards and policies. Helping increase lunchtime sales for the nearby high rises that would otherwise seek out other establishments.•Became a bartender at the Mariano’s Wine Bar to increase customer satisfaction, knowledge of in store drinks, and to increase sales.•Took on store losses by monitoring… Show more •Lead the outdoor Mariano's Grill by tracking inventory, leading co-workers, assisting customers, setting up equipment, putting away equipment, maintaining equipment, and adhere to company standards and policies. Helping increase lunchtime sales for the nearby high rises that would otherwise seek out other establishments.•Became a bartender at the Mariano’s Wine Bar to increase customer satisfaction, knowledge of in store drinks, and to increase sales.•Took on store losses by monitoring situations that could lead to theft and losses.•Took on work in different departments such as meat, bakery, candy, and prepared foods. I assisted these teams when they needed assistance and more efficiency.•Increased knowledge about health department policies to maintain high quality food and product standards. Show less

Brea, Ca

• Answer questions regarding the store and its merchandise.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Place special orders or call other stores to find desired items.• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.• Clean shelves, counters, and tables.

Bachelor Of Arts (Ba), Criminal Justice

B.A. in Criminal Justice with emphasis on Criminal, Constitutional, and Local Law. Experience in Legal writing. Also educated on public.

High School Degree

Activities and Societies: French Culture Club, Japanese Culture Club.