Eric Margolis Email & Phone Number

Rockleigh, Nj

I currently manage client relations, providing Tier I support for over 2500 Spectra facilities. I am responsible for documenting all customer issues, developing reporting spreadsheets for analysis and review. I communicate complex technical information to end-users in a compressible manner to resolve various system issues and errors. I also escalate software/hardware issues that cannot be resolved to the appropriate level of support. Here, I facilitate weekly meetings with Executive… Show more I currently manage client relations, providing Tier I support for over 2500 Spectra facilities. I am responsible for documenting all customer issues, developing reporting spreadsheets for analysis and review. I communicate complex technical information to end-users in a compressible manner to resolve various system issues and errors. I also escalate software/hardware issues that cannot be resolved to the appropriate level of support. Here, I facilitate weekly meetings with Executive Management, reporting on issues, trends, and probable risk factors to develop effective resolution plans. I also create, distribute, and standardize department and facility training manuals and procedures to ensure best practices compliance to minimize non-conformance issues. Show less

Queens, Ny

I have held various positions for Enterprise Rent-A-Car from Management Trainee to Senior Loss Control Administrator. In my last position with the company I supervised a team of 14 direct reports for one of the company’s largest Loss Control departments, managing insurance claims activities of over 2000 per month. Here, I was held fully accountable for identifying and prioritizing over $2M worth in Accounts Receivable. Here I also served as Team Leader for National conferences… Show more I have held various positions for Enterprise Rent-A-Car from Management Trainee to Senior Loss Control Administrator. In my last position with the company I supervised a team of 14 direct reports for one of the company’s largest Loss Control departments, managing insurance claims activities of over 2000 per month. Here, I was held fully accountable for identifying and prioritizing over $2M worth in Accounts Receivable. Here I also served as Team Leader for National conferences, delivering executive-level presentations across the US. I also oversaw vendor management functions, building company support teams consisting of attorneys and collections agencies to assist in insurance claims management. I acted as a deciding voice in recruitment, interviews, and hiring processes. Some of my notable contributions include:- Establishing a one-on-one training and feedback-based program for the Loss Control department that increased productivity by 12%. Success of the program led to a company-wide implementation- Spearheading and implementing a performance-based incentives program that generated employee motivation and resulted in increased collections. - Directing compliance audits for 35 branch locations by aligning operations, policies, and procedures to ensure compliance to State and Federal Laws across each location. Show less

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree In Marketing, Marketing

Bs, Marketing, Marketing