Eric Mars Email & Phone Number

Horsham, Pa, Us

Conshohocken, Pa, Us

•Technical Trainer providing application training in a financial institution setting.•Ensuring employee compliance with Salesforce training and Trailhead lessons tracking.•Designing and building professional level training modules in banking procedures including compliance measures.•Scheduling training events, producing after training reports.•Implemented WalkMe digital adoption platform to increase comprehension and adoption of Salesforce and other software packages.•Creating documentation i.e. user manuals, reference guides, and PowerPoint training presentations.

Tinton Falls, Nj, Us

•Provide enterprise level application training on industry leading Commvault Systems v11 data management products, including backup and recovery software.•Expert in developing creative classroom and web delivery presentations, from the learner’s perspective, designed for student interaction and knowledge retention.•Create documentation i.e. user manuals, reference guides, and webinar training sessions using a variety of authoring platforms.•Comprehensive knowledge of training plan, curriculum, and aid design and development, including exposure to e-learning.•Delivered interesting and interactive presentations that increased student knowledge in easy to understand language. This fostered enhanced employee performance.•Accomplished ILT and VILT trainer for classes of small and large groups of all levels.•Received high trainer rating (4.93 out of 5) for creativity of classroom lesson plans and instructional techniques from students. Resulting in additional training and feature sales.•Led delivery of consistent high-quality client program training through incorporating the TIPS training methodology (i.e., TIPS – Teach, Illustrate, Practice, and Simulate).•Working knowledge of ADDIE model of adult learning theories and assessments.•Demonstrated ability to adapt quickly and manage a rapidly changing environment, resulting in seamless updating of technical training materials and procedures. •Familiar with Learning Management Systems.

Mission, Kansas, Us

•Proven International and Domestic Trainer.•“Road Warrior” presenting multiple training engagements monthly to classroom sizes of 2 to 75 students on Microsoft Access, Microsoft Project, Microsoft SQL Server, Windows Server, Microsoft Exchange Server and Microsoft SharePoint.•Perform demonstrations on products and other services.•Worked independently as a contractor responsible for travel scheduling, report submission and expense management.•Ensured classroom setups were performed to standards, resolving any issues that arose.

▪Managed the build out of multiple training locations, consulting on furnishings, instructor and student placements as well as designing the course and learning objectives.▪Facilitated “Train the Trainer” program ensuring all trainers were versed in the important information to be related to students.▪Developed multimedia instructional courseware for MCSE track including instructor presentations, student guides, test metrics, and interactive classroom assignments.•Maintained equipment for successful administration of classes ranging in size from 5 to 20 students of varying skill levels.▪Troubleshoot software and hardware problems and installed operating systems and various software.•Key instructor leading multiple students to MCSE certifications.

•On-Air Personality for various daily time slots.•Remote Broadcast Engineer and Events Coordinator.•Public Service Announcement Director.•News segment Director and Special Programs Producer.•Assisted with Traffic department•Sales accounts assistant