Technical Support Engineer
CurrentConduct further investigation into tickets escalated by tier 1 support agentsPerform database updates to fix customer dataDevelop scripts and documentation to aid in the troubleshooting process
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Eric Martich is listed as Technical Support Engineer at Iterable at Iterable, a with 340 employees, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Eric Martich.
Eric Martich previously worked as Technical Support Engineer at Iterable and Senior Technical Support Specialist at Iterable. Eric Martich holds B.A., Film Studies from University Of Pittsburgh.
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Eric Martich is a Technical Support Engineer at Iterable at Iterable.
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Conduct further investigation into tickets escalated by tier 1 support agentsPerform database updates to fix customer dataDevelop scripts and documentation to aid in the troubleshooting process
Provided support to a specific subset of customers on the premier support tierHelped to manage those customers’ relationships with
Conducted initial investigation and troubleshooting for incoming support ticketsComposed Jira tickets for escalation to the engineering teamCreated documentation for the support team’s knowledge base
Performed troubleshooting for point of sale software issuesComposed user guides, bug reports, and feature requestsHelped new customers develop their workflow and train their staff
Other employees you can reach at iterable.com. View company contacts for 340 employees →
Andrew Bullock
Colleague at IterableLondon, England, United Kingdom
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MD
Marcin Duniak
Colleague at IterableOpoczno, Łódzkie, Poland
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Seto Undefined
Colleague at IterablePhnom Penh, Cambodia
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Justin Yu
Colleague at IterableChapel Hill, North Carolina, United States
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Stephen Nkrumah
Colleague at IterableKumasi, Ashanti Region, Ghana
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Paul Ezequiel Diplomo
Colleague at IterableAngeles, Central Luzon, Philippines
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Steven Rolon
Colleague at IterableGreater Orlando, United States
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Mandi Goyn
Colleague at IterableDenver Metropolitan Area, United States
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Monika R
Colleague at IterableChennai, Tamil Nadu, India
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Robert Breslin
Colleague at IterableConnecticut, United States
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Quick answers generated from the profile data available on this page.
Eric Martich works for Iterable.
Eric Martich is listed as Technical Support Engineer at Iterable at Iterable.
Eric Martich is based in Brooklyn, New York, United States while working with Iterable.
Eric Martich has worked for Iterable and Erply Retail Platform.
Eric Martich's colleagues at Iterable include Andrew Bullock, Marcin Duniak, Seto Undefined, Justin Yu, and Stephen Nkrumah.
You can use AeroLeads to view verified contact signals for Eric Martich at Iterable, including work email, phone, and LinkedIn data when available.
Eric Martich holds B.A., Film Studies from University Of Pittsburgh.
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