Technical Support Engineer
CurrentConduct further investigation into tickets escalated by tier 1 support agentsPerform database updates to fix customer dataDevelop scripts and documentation to aid in the troubleshooting process
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Eric Martich is listed as Technical Support Engineer at Iterable at Iterable, a company with 340 employees, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Eric Martich.
Eric Martich previously worked as Technical Support Engineer at Iterable and Senior Technical Support Specialist at Iterable. Eric Martich holds B.A., Film Studies from University Of Pittsburgh.
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Eric Martich is a Technical Support Engineer at Iterable at Iterable.
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Conduct further investigation into tickets escalated by tier 1 support agentsPerform database updates to fix customer dataDevelop scripts and documentation to aid in the troubleshooting process
Provided support to a specific subset of customers on the premier support tierHelped to manage those customers’ relationships with
Conducted initial investigation and troubleshooting for incoming support ticketsComposed Jira tickets for escalation to the engineering teamCreated documentation for the support team’s knowledge base
Performed troubleshooting for point of sale software issuesComposed user guides, bug reports, and feature requestsHelped new customers develop their workflow and train their staff
Other employees you can reach at iterable.com. View company contacts for 340 employees →
Andrew Bullock
Colleague at Iterable
London, England, United Kingdom, United Kingdom
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KW
Kendal Willis
Colleague at Iterable
Ann Arbor, Michigan, United States, United States
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JM
John Meadow
Colleague at Iterable
London Area, United Kingdom, United Kingdom
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Santo Felder
Colleague at Iterable
Eureka, California, United States, United States
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Stephen Lindberg
Colleague at Iterable
Atlanta, Georgia, United States, United States
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Luke Shaw
Colleague at Iterable
Denver, Colorado, United States, United States
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HB
Hello Bye
Colleague at Iterable
Kakatpur, Odisha, India, India
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Sylvia A.
Colleague at Iterable
Mclean, Virginia, United States, United States
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WK
William Kregel
Colleague at Iterable
Bel Air, Maryland, United States, United States
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TS
Travis Sowash
Colleague at Iterable
Denver, Colorado, United States, United States
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Quick answers generated from the profile data available on this page.
Eric Martich works for Iterable.
Eric Martich is listed as Technical Support Engineer at Iterable at Iterable.
Eric Martich is based in Brooklyn, New York, United States while working with Iterable.
Eric Martich has worked for Iterable and Erply Retail Platform.
Eric Martich's colleagues at Iterable include Andrew Bullock, Kendal Willis, John Meadow, Santo Felder, and Stephen Lindberg.
You can use AeroLeads to view verified contact signals for Eric Martich at Iterable, including work email, phone, and LinkedIn data when available.
Eric Martich holds B.A., Film Studies from University Of Pittsburgh.
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