Eric Matson Email & Phone Number

Montreal, Quebec, Ca

Serve as a key member of the leadership team, driving long-term business unit strategy and ensuring cross-functional alignment between product, UX, sales, marketing, and support teams. - Spearheaded the integration of an AI-based Natural Language Processing (NLP) model into product dashboards, enabling users to uncover actionable insights using new mixed-method analytics tools. - Lead a high-performing team to deliver key product milestones and alignment with strategic objectives- Set and enforced release readiness plans, overseeing the successful launch of multiple high-impact product features and offerings.

Montreal, Quebec, Ca

- Delivered multiple API offerings that integrated our product into clients' Learning & Development (L&D) stack, driving increased platform adoption.- Retired legacy features, reducing operational costs while introducing user-friendly and innovative solutions that improved client satisfaction in CSAT surveys.- Drove customer engagement through user interviews, directly informing product roadmaps and ensuring competitive positioning in the market.

Montreal, Quebec, Ca

- PO for all feature development & retirement related to Metrics That Matter platform.- Set product roadmap alongside leadership stakeholders.- Author user stories, engaging directly with DevOps and UX during development.- Prioritize product backlog- Conduct user testing and user research.- Work closely with other departments including UX, DevOps, marketing, client success, and support.- Participate in print planning & scrum

Montreal, Quebec, Ca

• Product owner for Learning & Development analytics and data visualization platform.• Conduct interviews with SMEs and customers to develop roadmap a new reporting module.• Create users stories and process flows.• Enhance current reporting offerings and identify parity in order to retire legacy features.• Facilitate peer training sessions on other Explorance products.• Oversaw the implementation of a modernized UI for the data collection site.• Product representative on interdepartmental team prioritizing bugs and roadmap items.• Strategize with engineering & UX in backlog grooming & design sessions.• Author Release Notes for each release.• Assist support teams troubleshooting client issues.

Stamford, Ct, Us

Product owner for a Learning & Development analytics suite.Write user stories and acceptance criteria; design process flows and wireframes to accompany requirements shared with engineering and UX.Product representative on cross departmental team prioritizing bugs and roadmap items.Strategize with engineering & UX in backlog grooming & design sessions.Assist support team with ticket escalations and troubleshooting.

Atlanta, Ga, Us

Sole product owner for robust SMB marketing automation platform.Led the Agile Backlog Grooming and Sprint Planning ceremonies and strategize with UX, engineers, and other stakeholders to set and meet sprint goals.Wrote user stories, conducted user testing, designed process flows and comps, and prioritized the overall product backlog.Managed a phased expansion of a new UI throughout legacy parts of the application along with accompanying new functionality and updates. Led educational efforts surrounding releases including internal demos and training, knowledge base articles and release notes for new features and enhancements.Mapped out solutions to unique or novel prospective customer use cases.

Atlanta, Ga, Us

Compiled marketing’s campaign and funnel reporting for the monthly board meetings. Used Excel and SQL in order to reduce the level of effort and halve the time to complete. Participated in design sprints and brainstorming sessions alongside the Product Manager and BAs, offering input as a user and subject matter expert.Strategized with marketing managers and the CMO to create new and build new marketing campaignsHelped the Tier 1 technical support, documenting and troubleshooting bugs, and escalating prominent issues to Tier 2 as needed. Sat semi-weekly with new support hires to aid in their training on the platform and the database.Served as the marketing automation admin by designing and building of all technical sides of a marketing campaign, in conjunction with marketing, sales, and the CRM admin. Managed customer marketing by writing copy for and building customer up-sell campaigns and a monthly newsletter. Collaborated directly with the VP of Product to inform customers of upcoming major releases, including the launch of a new UI changes. Developed education campaigns along with the Director of Customer Success based on common customer points of pain and confusion.

Atlanta, Georgia, Us

Developed a strategy for acquiring donations from local businesses for a fund-raising auction earning over $50000.Helped to advertise and manage educational French immersion days for middle and high school students.

Bs, Business Administration

Undergraduate Exchange Programme, Politics And Business

Certificate, Data Analytics Circuit