- Roadmap creation- Backlog and Feature management- Product to Market process management- Define product, licenses, and pricing- Customer messaging and blogs- Direct interfacing with customers for research and relationship cultivation

- Docker- Angular, Node.JS- Protractor, end-to-end testing- Scrum Master- Develop and implement test plans and cases using Jira, Confluence, Bugzilla and Testopia software.- Meet deadlines to release software using Agile development methodology..- Create, document and execute test cases and scenarios.- Work daily using Microsoft OS, Linux(primarily SuSE), various Databases (MSSQL, MySQL, Oracle) and VMWare ESX.- Work daily with Tomcat, Java, IIS 7/8.- Manage Jenkins/Hudson build servers on both Linux and Windows.- Familiar with and use Subversion.- Use, test, and administer Exchange 2010, 2013, 2016. Also GroupWise 7, 8, 2012, 2014 on Windows and Linux.- Use, test, and administer, Active Directory 2008 and 2012 daily as well as Novell eDirectory on both Windows and Linux.- Have extensive knowledge of all of GWAVA products, including Retain, Migration Toolkit, Reload, Redline, and all other tools.- Very comfortable using Microsoft Excel, Word, and other Office type products including Open Office.- Work directly with our developers, presenting ideas and providing enhancements.- Built strong relationships with our developers which enable us work effectively together as a team.- Assist our support team with questions about how the software is designed and create enhancements as necessary.

Product Testing · Create documentation for public knowledgebase articles. · Assisted developers with testing beta software prior to release to detect defects and log them accordingly. · Take suggestions and enhancements from customers to developers for product enhancement. · Team specialist for some products in which team members escalate problems and issues that cannot be solved. · Learned troubleshooting skills by testing software and interaction with customers. · Built strong client relationships. · Worked in teams to complete projects · Followed-up with clients on open cases and issues with the product. · GWAVA Certified Technician · Redline Certified Technician

· Earned Novell Certification ­ Certified Novell Engineer · Developed a strong understanding of Email transactions, formation, and mail flow of the GroupWise messaging system. · Familiar with Novell NetWare OS Platform · Familiar with Novell SUSE Linux OS Platform · Created documentation for public knowledgebase articles. · Learned troubleshooting skills by testing software and interaction with customers. · Built strong client relationships. · Worked in teams to complete projects. · Followed-up with clients on open cases and issues with the product.

· Learned to recognize a large number of tax forms, notices, documents; then route them quickly and efficiently. · Used written guidelines to answer questions concerning processes.

· Built strong client relationships. · Worked in teams to complete projects. · Created bids and project quotes. · Followed-up with clients on bids and quotes · Processed sales orders. · Oversaw installation procedures and verified satisfactory completion of product. · Received three customer service merit awards.

· Assisted customers in selecting computers, software, and business machines. · Helped customers troubleshoot computer problems, installed drives, peripherals, and other computer hardware/software. · Familiar with copy machines, collating, and shipping (UPS). · Built displays, kept neat and tidy appearance. · Employee of the Month

2 years of voluntary church service.