Eric Mbatia Email & Phone Number

Nairobi County, Kenya

Upper Hill, Nairobi, Kenya

I am a digitalization champion who understands the importance of quality data in an organization. I am responsible for ensuring accurate data integrity and conducting quality assurance on newly opened accounts. Below are some of my special achievements:• Increased the bank’s compliance to Anti-money Laundering Laws by championing the flagging of the Ultimate Beneficial Owners (UBO’s) in accounts and doing data analysis to assess compliance rate. • Created and designed dashboards to help senior leadership to make informed decisions. Including a performance tracking dashboard that helped move over 150,000 work allocation tickets in less than three months. • Created and designed reports that influenced service delivery, including a daily report that reduced accounts backlog by 80% within four weeks, directly improving service delivery.• Conducted risk assessments on system changes, implementing controls to maintain tolerable residual risks by imposing relevant and effective controls.• Engaged in process digitalization and modernization efforts to streamline business workflows.• Led User Acceptance Testing (UAT) for system improvements, recommending enhancements to optimize user experience (UX).

Nairobi County, Kenya

• I hosted monthly physical sessions with an average attendance of 30 members, fostering a vibrant in-person community. • I helped the community to double in membership from 194 members to 388 members in a year by increasing online presence and creating engaging events. • I hosted esteemed corporate leaders from Equity Group for interactive sessions including David Adewusi (Director, Data Strategy & Analytics - Equity Bank), Beth Kariuki (General Manager, Technology Governance & Compliance - Equity Bank). • I led the community to achieve 92% of the year’s work plan goals that we had set out. • I helped organize a team building retreat that saw 65 members participate. I encouraged the importance of a work – life balance and networking within members. • I introduced and helped roll out monthly online Tech hub events and sessions to cater for the diverse geographical distribution of the community’s membership. • I collected and analyzed feedbacks of all Tech Hub events to inform future decision making and planning.

developing web applications as a frontend developer.offering innovative solutions to businesses.

Nairobi, Kenya

• I ensured excellent customer service by being resourceful, a good listener and empathizing with my customers. • I consistently surpassed digital product sales targets, positioning my branch among the top performers regionally.• Provided customer education on digital banking services, boosting adoption rates. • Championed the fight against fraud prevention by doing extensive customer security awareness campaigns. • Trained new staff in onboarding processes for digital products, ensuring smooth operations.• I ensured proper KYC (Know your customer) and EDD (Enhanced Due Diligence) procedures were carried out depending on the risk category of the customer