- Led strategic initiative with solution and enterprise architects and leaders to identify technology and data needs through cloud data lake technologies in support of the Federal Reserve Financial Services (FRFS) organization.- Established FRFS Data Platform engineering and delivery team with strategic vision for a comprehensive data platform supporting integration, governance and advanced analytics developed in AWS GovCloud.- Led data platform team through proof of concepts for graph data base technology and cloud data mesh architecture. - Formed strong partnership with the FRFS Data Office in order to assure alignment across the data platform technology stack, data strategy, and data governance initiatives.-Led data platform team through tactical delivery of data analytics solution in support of application re-platforming (on-premises to cloud).

-Led business analysts, project managers, product owners, and business intelligence analysts across 5 disparate applications.-Managed responsibility for successful team transition to Scaled Agile Framework (SAFe) including procurement of resources necessary for implementation (e.g. business architects, agile coaches, etc.).-Led business intelligence team through processes of prioritizing analytics and visualization work supporting customer call center associates and leaders.-Direct responsibility for professional staff. Sets work direction, provides feedback, and assesses performance of direct reports. -Collaborated with senior leadership in workforce planning for the department.

-Leadership responsibility for Software Developers, ETL Developers, Data Architects, Database Administrators, and UI Developers.-Matrixed leadership responsibility of Project Managers and SQA Testers.-Leader responsible for implementation of division-wide software security assurance program. -Prioritizes workflow of staff to ensure efficient utilization of resources and completion of work.-Attracts, motivates, and retains strong performers. -Regularly exercises independent judgement, makes decision, resolves issues, and achieves results based on professional methods, training, business principles, and/or experience.-Provides instruction to new or less-experienced staff on how to perform tasks. Seeks to provide developmental opportunities for team lead and staff to increase breadth of knowledge.-Direct responsibility for professional staff. Sets work direction, provides feedback, and assesses performance of direct reports. -Conducts and may lead workforce planning for the department.

-Creates and/or utilizes programming code and open source technology to support various department processes such as loading, matching, and transforming data, developing data models and simulations, and visualizations of the data. Independently uses development tools and utilities to develop, support, and customize moderately to highly complex business applications. -Oversees ongoing utilization and execution of data extraction and loading processes. Develops data models, collects, collates, organizes, and homogenizes data received from various sources to facilitate effective report development. Ensures data is accurately loaded and resolves compatibility issues.-Analyzes requirements and participates in the resulting design activities for moderately to highly complex business applications in the context of the full software development life cycle.-Codes and tests software in accordance with department, System, and industry accepted standards. -Develops and maintains required documentation for each phase of the development cycle.-Provides second level problem resolution support to customers, including SQL tuning and solving performance and/or connectivity problems.

-Collects, loads, analyzes, and trends data; develops reports and presentations; researches data anomalies and findings, data sources, and technologies.-Utilizes a variety of tools to collect and load data in a data warehouse.-Identifies logic and matching rules that can be used in helping to identify potential improper payments, including potential fraud.-Possesses an aptitude to work collaboratively and effectively with Information Technology (IT) staff, including, but not limited to Data Analysts and Business Analysts.-Researches potential data sources, technologies, and market/industry best practices that may help to identify potential improper payments; collects and analyzes data or information; draws appropriate conclusions; presents results in written reports or through oral presentations using visual aids.

-Developed reporting and analysis solutions for internal/vendor employee violations.-Implemented trending reports for various Fraud Management groups which accurately pinpointed fraud trends and areas of need and focus.-Originated initial reporting and analysis on vendor-related areas of leakage and provided financial data to support an enterprise solution.-Identified vulnerable business areas and developed automated processes which helped contribute to a 50% reduction in fraud losses over EOY 2010.-Supplied analysis and reporting expertise to external business units in an effort to strengthen customer authentication standards.-Offered SQL Server and T-SQL query writing training and support to peer level and Management level employees.

-Created and maintained CPNI reporting scripting via SQL Server 2005 and Microsoft Access.-Built databases and controlled Microsoft Access and SQL Server 2005 tables in order to streamline data extraction.-Managed Visual Basic code in Microsoft Access in order to increase reporting bandwidth and speed.-Generated ad hoc reporting for Fraud Operation groups in order to support Fraud investigation initiatives and quality assurance levels.-Fostered a T-SQL script library of all recurring reports in order to provide duplicable resource to prevent single point of failure.

-Coordinated CPNI initiatives among key members of Corporate Security, Care Compliance, Office of Privacy and Legal.-Designed and assisted in development of CPNI reporting database.-Engaged in enterprise projects adhering to FCC, FBI and USSS mandates for customer authentication.-Provided response to FBI and USSS inquiries regarding CPNI breaches.-Supported Sprint Legal department in maintaining FCC Annual Certification.

-Offered supervisory support to a team of 12-16 fraud investigators.-Performed detailed analysis of fraud investigation methods and procedures and workflow processes.-Enhanced training and development of fraud investigators and new hires.-Provided customer support for executive level escalated issues.-Tracked and analyzed data pertaining to ACD and investigative performance guidelines.

-Investigated high usage alarms for potential network fraud and/or cellular phone cloning.-Identified fraud trends and recommended actions be taken in order to reduce dollar losses incurred and minimize fraud cycle dates.-Educated customer son technical fraud processes and served as a liaison for the customer through the adjustment process of fraudulent charges.

-Identified subscription fraud (identity theft) by investigating account information, call detail, point of sale location, and equipment usage.-Analyzed subscription fraud accounts for possible connections to internal and external customers.-Interacted with internal and external customers and maintained a high level of customer service.