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Eric Mcclean-Ouelhadj Email & Phone Number
Intake Quality Assurance Manager
at
Tort Experts
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Intake Quality Assurance Manager
Location
Denver, Colorado, United States
Company size
Who is Eric Mcclean-Ouelhadj? Overview
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Quick answer
Eric Mcclean-Ouelhadj is listed as Intake Quality Assurance Manager at Tort Experts, a company with 50 employees, based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Eric Mcclean-Ouelhadj.
Eric Mcclean-Ouelhadj previously worked as Payroll Care Advocate/CX at Gusto and Quality Assurance Analyst, Officer, KYC Operations at Bank Of The West. Eric Mcclean-Ouelhadj holds Fashion Merchandising from The Art Institutes.
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Tort Experts
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Profile bio
About Eric Mcclean-Ouelhadj
➥ Accomplished and detail-oriented AML Quality Assurance Professional with 5 years of experience, including roles as a Quality Assurance Analyst/Officer and in KYC Operations. Expertise includes monitoring efforts on potentially higher-risk customers, conducting enhanced due diligence actions, and enhancing the operations of the banking organization➥ Proven ability to ensure anti-money laundering (AML) and BSA compliance efforts are effective, efficient, and fully adhere to regulatory requirements. Experience working within a health tech company to audit Customer Experience (CX) agents, ensuring strict adherence to standards and regulatory compliance➥ Leadership skills encompass delivering targeted coaching and training to improve key performance indicators (KPIs) and support the professional growth of agents➥ Proficient in leading and engaging in collaborative communications, working closely with various teams including BSA/AML compliance officers and stakeholders, conducting thorough reviews, identifying areas for improvement, and providing recommendations➥ Business acumen includes reviewing regulatory filings, analyzing data, handling enhanced due diligence (EDD) files, preparing suspicious activity reports (SARs), conducting customer due diligence (CDD) testing, and developing and executing comprehensive strategies to resolve KYC audits and financial crime investigationsCore Competencies➥ Quality Assurance Reviews ➥ Internal Policies ➥ Monitoring Alerts/Investigations➥ Due Diligence Screenings ➥ Articulate Complex Concepts ➥ Project Management➥ Regulatory Requirements➥ Identify Issues ➥ Implement Corrective Actions
Current workplace
Eric Mcclean-Ouelhadj's current company
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Tort Experts
8 roles
Eric Mcclean-Ouelhadj work experience
A career timeline built from the work history available for this profile.
Payroll Care Advocate/Cx
➥ Provide top-tier customer service by effectively addressing small business owners' inquiries via email, chat, and phone➥ Stay well-informed about new products and features, ensuring customers receive timely updates for a superior experience➥ Handle administrative responsibilities such as scheduling customer calls and organizing meetings➥ Empower small.
Feb 2024 - Sep 2024
Quality Assurance Analyst, Officer, Kyc Operations
➥ Developed and executed a comprehensive strategy to resolve KYC audits previously categorized as unsolvable, ensuring completion before the end of the quartero Established daily resolution targets to meet the deadline and evenly distributed tasks among team members. Created a tracking document to monitor progress and personally contributed to resolving.
Jun 2022 - Feb 2024
Quality Assurance Specialist
➥ Revamped the quality assurance rubric to align with revised expectations and standards. Implemented necessary updates within the QA team to ensure the rubric accurately reflected these new benchmarkso Adjusted the weight of each question to match the updated standards and incorporated a new section on empathy, in line with the company’s latest focuso.
Aug 2021 - Jun 2022
Consumer Support Specialist
➥ Engaged in training events to stay updated on new features and enhancements, regularly sharing this knowledge with users➥ Supported a SaaS product by effectively resolving client inquiries and concerns, providing exceptional service, and following up on any outstanding issues or questions➥ Consistently exceeded performance metrics, including NPS.
Aug 2020 - Aug 2021
Client Advisor
➥ Retained clients through strategic outreach via multiple channels using a CRM database and company tools to tailor communications effectively. Fostered and strengthened relationships by creating personalized experiences➥ Achieved significant results by focusing on targeted company metrics and KPIs, with over $2.5 million in sales. Participated in.
Jul 2018 - May 2020
Senior Stylist
Jul 2017 - Jul 2018
Stylist
Dec 2014 - Sep 2017
1 education record
Eric Mcclean-Ouelhadj education
FAQ
Frequently asked questions about Eric Mcclean-Ouelhadj
Quick answers generated from the profile data available on this page.
What company does Eric Mcclean-Ouelhadj work for?
Eric Mcclean-Ouelhadj works for Tort Experts.
What is Eric Mcclean-Ouelhadj's role at Tort Experts?
Eric Mcclean-Ouelhadj is listed as Intake Quality Assurance Manager at Tort Experts.
Where is Eric Mcclean-Ouelhadj based?
Eric Mcclean-Ouelhadj is based in Denver, Colorado, United States while working with Tort Experts.
What companies has Eric Mcclean-Ouelhadj worked for?
Eric Mcclean-Ouelhadj has worked for Tort Experts, Gusto, Bank Of The West, Rally Health, and Gucci.
How can I contact Eric Mcclean-Ouelhadj?
You can use AeroLeads to view verified contact signals for Eric Mcclean-Ouelhadj at Tort Experts, including work email, phone, and LinkedIn data when available.
What schools did Eric Mcclean-Ouelhadj attend?
Eric Mcclean-Ouelhadj holds Fashion Merchandising from The Art Institutes.
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