Eric M. Email & Phone Number

Long Beach, California, Us

Long Beach, Ca, Us

Led the redesign of the mission software configuration process to enhance visibility into configuration changes and streamline approval flows, modeling database, writing backend logic, and translating UI wireframes to Vue/Vuex frontend Enabled customers to monitor launch readiness procedure changes by upgrading monolithic application to use assignments management microservice and expanded microservice to accommodate this new “monitor” assignment type Expanded existing user management microservice into a self-service full stack application, enabling internal customer leads to manage their own team’s permissions and group membership across the software org’s suite of internal web tools Maintained custom Vue component library as node module and leveraged it to drive standardization and decrease maintenance burden across four internal applicationsModified data object schemas by executing database migrations for MongoDB and PostgreSQL and updating JavaScript logic to ensure data integrity and maintain application functionalityImplemented ability for users to make step-level comments on procedures by upgrading monolithic application to use existing microservice and building frontend Vue components to make, view, and edit comments

Developed a lightweight NPM library for adding offline experiences to web applications using a NoSQL database, allowing for the creation of more robust Progressive Web ApplicationsWrote configuration process to allow for the instantiation of an IndexedDB Object Store that mirrors the application’s hosted database and serves as a fallback to which an app can read and write while offlineEnsured minimal alteration to application code by designing library to be implemented solely within Service Worker fileBuilt custom promise-based functions to perform CRUD operations on IndexedDB to maintain its parity to the hosted database while online and to provide an identical experience while offlineImplemented the Background Sync API to allow for deferral of HTTP requests made offline and enable hosted NoSQL database to be updated upon reconnection to networkDemonstrated library by building a full stack Next.js application with service worker to both intercept server requests for use in IndexedDB operations and employ a network-first caching strategy to cache pages for offline navigationDeveloped under tech accelerator OS Labs

Eden Prairie , Mn, Us

Voice of the Customer, Medicare Advantage Plan- Led integration and analytical model development of call center recordings to increase annual data analyzed four-fold and enable deeper insights into customer experience- Built self-service dashboards for a diverse group of internal business owners to analyze written and verbal customer feedback as part of client’s first dedicated Voice of the Customer team- Presented team’s self-service program to Clarabridge’s annual customer conference where team received the Customer Experience Diamond Award for ExcellencePurchasing Services, Hospital- Implemented first-of-its-kind managed services offering to rebadge client’s purchasing staff to Optum employees, streamline operational processes, and establish key service level agreements- Executed departmental spend assessment to identify sourcing opportunities and conducted financial analyses to support sourcing decisions that generated $7.8M in savings and cost avoidance for client- Procured critical PPE through unconventional channels during first six months of COVID-19 to protect frontline workers, resume normal operations, and minimize revenue loss

Eden Prairie , Mn, Us