- Up to date knowledge of all products and services to provide customers the full Apple experience- Served as primary point of contact for triaging technical issues.- Reviewed technical guidelines to verify compliance with information security standards and best practices.- Effectively communicates, troubleshooting, and resolving various issues presented by customers- Planned and facilitated site-wide events as a board member for Raleigh United - Presented in team meetings helping deliver relevant knowledge to multiple teams

- Up to date knowledge of all products and services to provide customers the full Apple experience- Assist customers in finding the right products and services to meet their needs- Set up and train customers on Apple software and hardware- Offer extended warranty plans to help customers protect their products and build brand loyalty- Identify potential business customers for Apple Business Services Group- Monitor inventory levels and request new stock for closing store needs

- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.- Developed and implemented updated training programs for employees.- Liaised between executives and entry-level workers, facilitating smooth communication.- Trained and mentored new personnel hired to fulfill various roles.