Eric Mcgraw Email & Phone Number

Greater Milwaukee Area

A seasoned boots-on-the-ground executive helping small to mid market companies execute their strategy. If they don't have a robust strategy we will help with that too!

Greater Milwaukee Area

I help high-potential executives make better business decisions and grow their leadership abilities in a changing workplace and world. As a former engineer, of course I like machines and enjoy watching systems come together, but I think people are far more interesting. I’ve been blessed to work with some great leaders in my career and now have the opportunity to give back, help people see their leadership potential, and become more self-aware. I firmly believe that too many people try to… Show more I help high-potential executives make better business decisions and grow their leadership abilities in a changing workplace and world. As a former engineer, of course I like machines and enjoy watching systems come together, but I think people are far more interesting. I’ve been blessed to work with some great leaders in my career and now have the opportunity to give back, help people see their leadership potential, and become more self-aware. I firmly believe that too many people try to overcome their weaknesses instead of playing to their strengths. I think most challenges can be traced back to a lack of interpersonal connection or communication issues. As an Executive Agenda Group Chair, it’s my role to bring the conversation to a level that will reveal the root cause of the problem. Once we get to that, we can find solutions.Executive Agenda (EA) is Wisconsin’s oldest and largest membership organization dedicatedexclusively to executive development across diverse business functions. We’re focused on shapingmembers into confident leaders, critical thinkers and problem solvers. And we care about generatingunique corporate and personal value for the leader you want to be, the leader you know you are. Show less

Greater Milwaukee Area

• Lead the strategy to develop new services and offerings, increasing our customers’ engagement and supporting our vision of “Neighbors Helping Neighbors love where they live”.• Responsible for providing leadership and guidance to improve our customer experience capabilities throughout the chain.• Lead the work in identifying and securing new real estate opportunities; creating geographic growth of the brand and helping Orchard Supply Hardware become America’s neighborhood hardware… Show more • Lead the strategy to develop new services and offerings, increasing our customers’ engagement and supporting our vision of “Neighbors Helping Neighbors love where they live”.• Responsible for providing leadership and guidance to improve our customer experience capabilities throughout the chain.• Lead the work in identifying and securing new real estate opportunities; creating geographic growth of the brand and helping Orchard Supply Hardware become America’s neighborhood hardware store. Show less

Greater Milwaukee Area

Provided overall leadership for Harley-Davidson’s $500M global service business, including motorcycle warranty, technical service communications and publications, and service capabilities and operations at retail. Developed and implemented a 5-year strategic plan to reposition service to be a key driver of brand loyalty and demand, which includes building out the team, developing robust service data and metrics, and identifying and implementing high-impact customer experience best… Show more Provided overall leadership for Harley-Davidson’s $500M global service business, including motorcycle warranty, technical service communications and publications, and service capabilities and operations at retail. Developed and implemented a 5-year strategic plan to reposition service to be a key driver of brand loyalty and demand, which includes building out the team, developing robust service data and metrics, and identifying and implementing high-impact customer experience best practices. A member of the Quality Senior Leadership Group tasked with the leadership of the company’s product quality improvement efforts. Show less

Responsible for the general management of an $80M Harley-Davidson Museum campus – including marketing, ticketing and tours staff, facilities, food and beverage operations, and group and private event sales. Responsible for delivering annual revenue of $8M+ and leading a team of 70 full and part time staff.Developed 5-year strategic plan to drive revenue and ensure the delivery of quality visitor experiences for nearly 400K campus guests per year.

Reporting directly to the CMO, led and facilitated the development and implementation of annual strategies and plans for a global marketing function with an annual spend of more than $150M.A member of the Global Marketing Leadership Team tasked with leading the entire marketing portfolio, including 12 different functional units and more than 200 global personnel.Led the identification, exploration, and implementation of cross-functional and cross-departmental integration opportunities… Show more Reporting directly to the CMO, led and facilitated the development and implementation of annual strategies and plans for a global marketing function with an annual spend of more than $150M.A member of the Global Marketing Leadership Team tasked with leading the entire marketing portfolio, including 12 different functional units and more than 200 global personnel.Led the identification, exploration, and implementation of cross-functional and cross-departmental integration opportunities to drive marketing effectiveness and maintain brand loyalty. Show less

Held positions of increasing responsibility for dealer network sales, consumer marketing, and overall general management for Harley-Davison’s start-up rider education business unit. Managed an annual spend of $5.5M, while delivering an estimated $65M in enabled annual revenue, led the launch of 55 independent locations across three countries, and managed 21 salaried personnel and nearly 1000 field staff and trainers.Developed and implemented a $25M, 5-year growth plan to achieve over… Show more Held positions of increasing responsibility for dealer network sales, consumer marketing, and overall general management for Harley-Davison’s start-up rider education business unit. Managed an annual spend of $5.5M, while delivering an estimated $65M in enabled annual revenue, led the launch of 55 independent locations across three countries, and managed 21 salaried personnel and nearly 1000 field staff and trainers.Developed and implemented a $25M, 5-year growth plan to achieve over 250K students trained, which included formal lobbying of state governments and agencies to improve their regulatory environments, and building a dealer sales team and supporting processes and infrastructure. Show less

Led 40+ union employees in the manufacturing of Harley-Davidson motorcycle powertrains, with accountability for the cost, quality, and productivity success of the group.Developed and led the Rapid Improvement Team to focus on analyzing and improving critical processes with an emphasis on low cost, high return rapid improvements initiatives.

Responsible for leading manufacturing of diesel engine brakes for Cummins, Caterpillar, and Detroit Diesel engine manufacturers.Built and led world class manufacturing teams in a union environment.Worked closely with multiple operational functions to ensure high quality delivery in a Just-In-Time environment.