•Assists the Assistant Executive Director (AED/CIO) – IT in development of I&O strategy and roadmap and ensures its integration with the overall IT and business strategic plans.•Mentors, coaches, motivates, oversees and manages the IT Operations team while fostering a highly collaborative culture and serving as a leadership role model within the organization.•IT Infrastructure / Architecture – Responsible for assisting the AED of IT in setting the strategy for IT infrastructure and software capabilities for current and future organizational needs.•IT Management / Business Partnership – assists in changing the way IT operates, bringing ideas on how to increase productivity and efficiency across all service domains, and focus IT resources on strategic business needs.•Data Protection / Security – acts as lead on securing our high value data and high value users.•Works with Organization compliance and help drive IT Compliance programs related to PCI and GDPR.•Defines and promotes IT polices, procedures and standards.•Leads and manages all ITSM based Service Desk functions. •Develops, publishes and continually updates technology operations and support Standard Operating Procedures and detailed environmental documentation based on industry best practices.• Manages close relationships with business units, through IT Business Partners, by focusing on business process improvement, devising innovative solutions to business challenges, making the best use of existing systems, developing systems enhancements and providing continuous systems training and education.•Identifies cost drivers and implement cost control plans.•Manages of IT services, licenses and contracts.•Leads and manages SR team and help craft best practices using CI/CD tools and services to automate software and infrastructure rollouts and configuration management.•Manages IT operational tasks leading up to and during Annual Meeting.

•Develop documentation of information security policies, procedures and standards; influence and administer company-wide policy and strategy related to information security and infrastructure; including the development of security awareness training for all employees. •Conduct routine compliance audits to all information security procedures and policies while ensuring consistency of internal controls across the company. •Mitigate and respond to risk assessment key findings and requirements of company clientele.•Administer Office 365 environment, including on premises migrations and migrations between Office 365 tenants. •Architect and administer cloud infrastructure for MS Azure, VPN mesh, and direct connections.  Manage Azure cloud data center and cloud applications. •Administer Microsoft Systems Center imaging and computer deployments.  Senior Systems and Network Engineer for Accretive Solutions and Countsy. •Acting Project Manager and Architect of all IT systems for Accretive Solutions acquisition by RGP for all integrations (Finance, Payroll, Data Warehouse, Applications). •Senior technical expert for RGP’s MS Azure environment.

•Manage external/internal penetration and threat testing•Developed company wide client data security program•Developed company wide security awareness training program •Designed, maintained and troubleshot network infrastructure, including the installation and configuration of routers, switches, firewalls, vpn mesh, Azure network/security, mobility controllers, wireless access points, and wireless remote APs. •Developed zero touch machine imaging using SCCM•Developed Software catalog using SCCM•Migrated on premise data center to Azure

•Design, maintain and troubleshoot network infrastructure, including the installation and configuration of routers, switches, firewalls, mobility controllers, wireless access points, indoor/outdoor wireless mesh and point to point technologies. •Manage LAN/WAN/WLAN (802.11 a/b/g/n/ac) for United Center campus, offsite and partner locations across the country and globe.•Supervise the testing and analytics of the network environment using various management tools including: Wireshark, SolarWinds, Fluke AirMagnet Enterprise, Aruba AirWave.•Consult/advise senior arena management on technology upgrades and vendor options; design network architecture for facility expansion using MS Visio and Aruba RF Planner.•Plan and supervise the installation of new network infrastructure hardware and software.•Develop annual department budget based on facility needs.•Evaluate, purchase and implement emerging technologies in collaboration with vendor partners to improve network performance and security. •Function as a liaison among technology vendors, consultants, app developers and building staff.

•Trained staff on quality control for field operations•Repaired hand held computers•Managed field crew•Organized meetings•Entered data into Microsoft Excel spreadsheets on hand-held computers

•Installed and configured small and large office computer networks and audio-visual equipment at major convention centers in Chicago area. •Repaired desktops and laptops. •Configured multi-switch projector systems and setup sound systems. •Provided customer service to clients on-site and from remote locations. •Inspected and tested equipment to ensure optimum functionality.

Served in operation Iraqi Freedom I,II,III - Combat Veteran•Built and supervised private wired network using satellite ISP for internet connectivity for unit members in Baghdad, Iraq. •Performed unit-level maintenance on single/multi-channel radios, radio teletypewriters, Army Special Operations communications equipment, GPS and radio triangulation systems, communication security devices and associated equipment. •Created message logs, documentation and radio standard of operating procedure (SOP) for unit level communication. •Directed the installation of radios and antennas. •Provided remedial communications training to platoon members.•Combat patrols in Baghdad/Taji

• Prevented retail theft in stores• Acting Safety supervisor, ensured that OSHA policies and regulations were enforced• Operated closed circuit surveillance systems• Filled out police reports• Inventoried pharmaceutical medications to prevent in store theft• Verified that medications and products throughout the store were not expired