Eric Mcjilton Email & Phone Number

Las Vegas, Nevada Area

Maintain RF scanners for warehouse associates. This ensures that the device’s software is up-to-date and allows for lessdowntime and increased athlete efficiency.• Create user accounts with precision and efficiency, ensuring seamless access to email and resources.• Support network engineers by performing wireless surveys and identifying access points which improved the wireless networkthroughout the facility.• Orchestrated the imaging and deployment of hardware resulting in successful hardware refresh projects.• Delivered break/fix support for the warehouse environment and provided remote assistance for associates, enhancing systemreliability and operational efficiency.• Administered user account services in proprietary warehouse management systems and collaborated with users, achievingseamless system access without issues.• Resolved incidents and provided technical support to users, culminating in the creation of efficient solutions within Service Now.

• Maintained and deployed RF scanners for warehouse associate use.• Created Windows user accounts in Active Directory.• Created Exchange 2010 email addresses for users.• Maintained and deployed Zebra ZT230 label printer’s property wide.• Maintained and deployed Dell S5830dn printer’s property wide.• Provided break/fix services to all warehouse associates.• Configured Remote sessions for warehouse associates.• Performed user account services in Manhattan and Compass proprietary systems.• Imaged and deployed new desktop and laptop computers.• Gained working knowledge of Service Now ticketing system.

Las Vegas, Nevada Area

Responsible for building and deploying new Windows 7 workstations for Southwest Gas corporate offices located in the US. Inventoried, decommissioned, and palletized retired equipment in the warehouse facility. Setup and deployed HP multifunction printers as well as the inventory, and palletizing of the retired printers.

● Setup and tore down events held at the Caesars Entertainment casino properties. (The Great Gift Wrap Up 2015)● Supported events by resolving any break fix issues with any of the PCs or peripherals used at casino events.● Supported users at the Caesars Corporate environments with Windows 7 (x86 and x64) on Dell PC and laptop deployments, cubicle moves, troubleshooting and resolving common corporate user issues.● Altiris use and install● Light Active Directory use. Added computers to domain, moved objects to corresponding Organization Unit, reset passwords/unlock accounts/group membership● Windows 8.1 tablet deployments.● Assisted with IT equipment inventory. Laptops, PC, monitors and accessories, Point of Sale machines. ● Imaging of computers using 3rd party software FOG.● Setup/Configured AS400 sessions for corporate environment users● Setup/configured Mac OS X computers in Windows environment● Casper Install● Experience using Remedy ticketing system

Las Vegas, Nevada Area

● Service Desk/Desk Side Support Tech at The Venetian/Palazzo Hotel & Casino.● Worked in Helpdesk, assisting team members, and hotel guests.● Created support tickets for Desk Side Support techs to resolve if I was unable to assist caller.● Resolved support tickets in person on casino floor.● Basic AS400 system usage.● Resolved WiFi connection issues for hotel guests.● Used AS400 system to reset printers remotely.● Reset usernames and passwords/unlock user accounts in AS400 system.

Las Vegas, Nevada Area

● Responsible for HP (Windows 7) PC and Laptop deployments, repairs.● HP Printer maintenance and repair.● PC imaging using Clonezilla.● Supports up to 500 local and remote users.● Remote user support with Bomgar and TeamViewer.● Active Directory user administration (Windows Server 2008 R2).● Exchange 2010 mailbox creation● Responsible for migration from Windows XP to Windows 7 within two departments in the company.● Experience with Service Desk Plus ticketing system.● Resolved basic networking issues that happened with users.● Created documentation for different tasks and processes.● Kept track of Internal Support equipment inventory.