Tech Support Analyst
Current- Maintain RF scanners for warehouse associates. This ensures that the device’s software is up-to-date and allows for lessdowntime and increased athlete efficiency.
- Create user accounts with precision and efficiency, ensuring seamless access to email and resources.
- Support network engineers by performing wireless surveys and identifying access points which improved the wireless networkthroughout the facility.
- Orchestrated the imaging and deployment of hardware resulting in successful hardware refresh projects.
- Delivered break/fix support for the warehouse environment and provided remote assistance for associates, enhancing systemreliability and operational efficiency.
- Administered user account services in proprietary warehouse management systems and collaborated with users, achievingseamless system access without issues.