Eric Mcquiston Email & Phone Number

San Antonio, Texas, United States

• Responsible for overseeing and managing the operations of assigned clinics within the PSU. (PSU) Consists of a team of Nationally Certified Medical Assistants (TX) and Licensed Practical Nurses, Patient Service.
• Provide additional support to contracted provider offices to achieve 5-star performance and meet quality and HEDIS measures.
• Collaborate closely with vendors, wrap-around services, and CPR (Care Providers and Referrals) to coordinate services effectively.
• Provide support tools and resources to contracted provider offices, assisting in closing gaps in areas such as lab draws, specimen collection, surveys, screenings, and eye exams.
• Organize and oversee mobile clinics to reach patients in communities that may otherwise not receive care.
• Track and trend issues related to quality, Stars, HEDIS measures, and FOC, providing auditing services and retraining opportunities when necessary.

San Antonio, Texas Metropolitan Area

• Instrumental in establishing vendors and operations for the opening of an additional 5000 sq. foot facility in San Antonio, Texas.
• Directly supervise 15 Registered Behavior Technicians (RBT) to include day to day operations, performance appraisals, coaching and counseling.
• Utilizes iCIMS software to recruit, review applicants, prescreening, formal interview, offer position, and complete onboarding responsibilities.
• Responsible for direct financial and budgetary function of the practice, purchasing.
• Manage P&L, intake projections, coordinating client authorizations and reauthorizations, invoicing, posting payments to patient accounts, staff scheduling, patient scheduling.
• Auditing billing daily to ensure accuracy on therapy sessions billed to insurance to process claims correctly.

San Antonio, Texas Metropolitan Area

• Managed the administrative and operational functions for the day-to-day operations for 7 multi-site primary care clinics, 100 medical staff with 22 providers, and no onsite clinic managers.
• Executed Human Resource functions by conducting interviewing, hiring, evaluating new hire orientation, policy and procedure overview, benefits administration, administering regulatory trainings, and ensuring all new.
• Directly supervised 100 medical staff to include: performance appraisals, coaching, and counseling.
• Managed $2 Million operational and maintenance, enrollment, staffing, and other Direct Cost budget.
• Enforced established operational policies and procedures necessary to remain in compliance with Federal, State, and Local laws, and regulations.
• Architected the increase of patient enrollment from 8,470 to 18,500 over course of 5-year tenure.

San Antonio, Texas Metropolitan Area

• Appointed by Operations Manager to manage expedition of backlog of delinquent cases; improved completion time of all cases from 90 to 30 days.
• Facilitated training, technical support and updated regulation compliance guidance to providers.
• Analyzed and tracked projects/programs utilizing productivity guidelines, targets, and reports.
• Managed a four-person team to include: monitoring progress, running reports, discussing strategy and productivity targets, and providing feedback and coaching.
• Conducted quality assurance analysis of South Texas region medical and disability examination reports.

Master Of Arts - Ma, Human Resources Development

Bachelor Of Business Administration - Bba, Health Care Administration