Eric Medlin

Eric Medlin Email and Phone Number

Global SIAM and ITSM Consultant @ Tata Consultancy Services
Grand Blanc, MI, US
Eric Medlin's Location
Grand Blanc, Michigan, United States, United States
Eric Medlin's Contact Details

Eric Medlin personal email

n/a

Eric Medlin phone numbers

About Eric Medlin

Experienced Senior Manager with a demonstrated history of working in the information technology and services industry. Skilled in Crisis Management, Operations Management, ITIL Process, IT Service Management, and Offshore Management. Strong professional with a Certified focused in Operational Support and Analysis from ITIL V3 Intermediate OSA (Operational Support and Analysis) Certified.

Eric Medlin's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Global SIAM and ITSM Consultant
Grand Blanc, MI, US
Website:
tcs.com
Employees:
677733
Eric Medlin Work Experience Details
  • Tata Consultancy Services
    Global Siam And Itsm Consultant
    Tata Consultancy Services
    Grand Blanc, Mi, Us
    View
  • Tata Consultancy Services
    Senior Itsm Transition And Transformation Process Expert
    Tata Consultancy Services Sep 2016 - Present
    Mumbai, Maharashtra, In
    McKessonJune 2023 – October 2024ITSM Transition/Transformation Best Practice ConsultantReview current ITSM processes and advise MSP and Operations on ITSM best practicesHCA Hyundai Capital AmericaFebruary 2023 – June 2023Assessment and Implementation of ServiceNow MVP Green FiledBread FinancialJuly 2022 – February 2023Service Now Implementation Project ManagerLeading a team of architects and developersOutFront Media LLC January 2022 – May 2022Service Now Implementation Process Transition ExpertLeading a team of analysist and developersProcess Consulting (Various Companies) October 2020–January 2022Genesis Care – ITSM/SIAMBanfield - CFSTJX - ITSMMallinckrodt – ITSM/SIAMBlackRock – ITSM/SIAMCargill – ITSM/SIAMState Street - ITSMDuPont - ITSMMetLife -TPRMUSAA -GRCAviva – TPRMPayPal - GRCNewYork Life - ITSMKelly Services - ITSMPfizer - MIMCredit Suisse - GRCAlcoa CorporationAugust 2021 to October 2021Service Now ImplementationPittsburgh PAAAP Advance Stores Company IncorporatedApril 2021 to July 2021Cross Functional Service ImplementationRaleigh North CarolinaSoCal EdisonFebruary 2020 to March 2021SIAM Portfolio ImplementationSouthern CaliforniaWileyITSM Head 2019 to 2020Incident - Major Incident - Problem - Service Request - Service Level Reporting - Service Level Managment, Availability, Change Management, Configuration Management, Performance and Capacity Management.Hoboken New JerseySears Holdings Account 2016 to 2019ITSM Senior Manager Governing Incident - Major Incident - Problem - Service Request - Service Level Reporting - Service Level Managment and AvailabilityTroy Michigan
    View
  • Sears Holdings Corporation
    Senior Manager Incident-Problem-Service Request Fulfillment Governance At Sears Holdings Corporation
    Sears Holdings Corporation Apr 2014 - Sep 2016
    Chicago, Il, Us
    Senior Manager Governance over Incident, Major Incidents, Problem & Service Request Fulfillment within Sears Holdings Corporation
    View
  • Sears Holdings Corporation
    Lead Service Restoration Manager For Major Incidents
    Sears Holdings Corporation May 2012 - Apr 2014
    Chicago, Il, Us
    Lead Service Restoration Manager for Major Incidents at Sears Holdings Corporation.Job Description: Lead a team of Service Restoration Manager's and Incident Coordinators to Monitor and run Major Incidents within the company in order to restore services as quick as possible. Currently leading a team of 15 people.
    View
  • Sears Holdings Corporation
    Network Operations Analyst
    Sears Holdings Corporation 1998 - Aug 2012
    Chicago, Il, Us
    Network Operations AnalystMonitored and troubleshoot all network equipment within the company.
    View
  • Exxonmobil
    Manager
    Exxonmobil 1991 - 1998
    Us
    Manager of company Operated Stations.Job was to setup, Manage and then Turn over to new managers Mobil On The Run Gas stations.Set up over 14 locations and managed teams of over 20 people at a time.
    View

Eric Medlin Skills

Troubleshooting Data Center Management Process Improvement Team Leadership Computer Hardware Technical Support Windows Xp Disaster Recovery Business Process Improvement It Service Management Network Administration Wireless Networking Windows Unix Microsoft Office Computer Architecture Software Installation Team Management Hands On Training Computer Network Operations Project Management Managerial Experience Software Training Network Operations Itil V3 Foundations Certified Itil Certified Service Desk Mainframe Vdi Incident Management Problem Management Itsm Itil Process Change Management Major Incident Management Operations Management Data Center Operations Time Management Cross Functional Team Leadership Cross Cultural Management Cross Team Collaboration Managed Services Hiring Talent Management Offshore Management Offshore Outsourcing Managing Offshore Teams Crisis Management

Eric Medlin Education Details

  • Itil V3 Intermediate Osa (Operational Support And Analysis) Certified
    Itil V3 Intermediate Osa (Operational Support And Analysis) Certified
    Operational Support And Analysis
  • Itil V3 Csi (Continual Service Improvement) Certified
    Itil V3 Csi (Continual Service Improvement) Certified
    Continual Service Improvement
  • Benchmark Computer Learning
    Benchmark Computer Learning
  • Center Of Retail Excellence
    Center Of Retail Excellence
  • Dale Carnegie Ralph Nichols Corporation
    Dale Carnegie Ralph Nichols Corporation
  • Eisenhower High School
    Eisenhower High School
  • Element K
    Element K
  • University Of Phoenix Southfield
    University Of Phoenix Southfield

Frequently Asked Questions about Eric Medlin

What company does Eric Medlin work for?

Eric Medlin works for Tata Consultancy Services

What is Eric Medlin's role at the current company?

Eric Medlin's current role is Global SIAM and ITSM Consultant.

What is Eric Medlin's email address?

Eric Medlin's email address is d_****@****att.net

What is Eric Medlin's direct phone number?

Eric Medlin's direct phone number is +1 847 286*****

What schools did Eric Medlin attend?

Eric Medlin attended Itil V3 Intermediate Osa (Operational Support And Analysis) Certified, Itil V3 Csi (Continual Service Improvement) Certified, Benchmark Computer Learning, Center Of Retail Excellence, Dale Carnegie Ralph Nichols Corporation, Eisenhower High School, Element K, University Of Phoenix Southfield.

What skills is Eric Medlin known for?

Eric Medlin has skills like Troubleshooting, Data Center, Management, Process Improvement, Team Leadership, Computer Hardware, Technical Support, Windows Xp, Disaster Recovery, Business Process Improvement, It Service Management, Network Administration.

Who are Eric Medlin's colleagues?

Eric Medlin's colleagues are Amit Kumar, Vishwajeet Chavan Patil, Karnam Rahul, Bhuvaneshwaran R Raju, Sriphani Srikanth A, Ashish Pachori, Tirthankar Bhattacharya.

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