• Responsible for business process consultancy for both Talent & Engagement (HR) • Provide consulting services for the following areas: Process Optimization, Robotics Process Automation, Shared Services Center, Transition Management Services, HCM System Selection and Advisory, and Analytics.• Development and implementation of business strategies.• Establish objectives, create business policies and operational guidelines and set long range plans. • Develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.• Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.• Responsible for HR accounts in Naga and Nuvali, Sta. Rosa Laguna delivery sites.

October 2016 to May 2017CONSULTANT/PROJECT MANAGER ROBOTICS PROCESS AUTOMATION• Facilitated feasibility assessment on robotics process automation.• Managed projects on deploy, operate and maintain robotic processes.• Conducted process maturity evaluation and transformation.• Assisted clients in system requirements identification and solution design.• Provided transition readiness assessment and assisted in change management activities.• Provided business insight on how IBM Watson Analytics can help an organization.• Completed Workday HCM certification March 2017July 2016 to October 2016 (Singapore)SYSTEM TESTING AND DATA MIGRATION• Developed test plans for functional testing and regression testing• Executed test plans and created/managed bug lists.• Worked closely with development team to resolve defects• Performed gap analysis on incoming data sets and worked closely with client to address them.• SuccessFactors Employee Central Platform

• Responsible for implementation of all continuous improvement automations initiative of the account. i.e. Winshuttle, IBM Smart Forms and RPA (Blue Prism).• Coordinated with CI leads and GeoDPLs to identify and review all process improvement initiatives. • Worked with all automation project managers and CI project leads to ensure all activities and project milestones are monitored closely.• Assured that all project risks are called out and are escalated to project stakeholders. • Tracked all identified risks and set mitigation plans.

• Served as the center point of communication for the Client Governance team on any center specific matter impacting account specific deliverables and issues• Ensured all Service Level Agreement (SLAs) are met across Account for all Processes • Conducted regular reviews of their account’s financial performance, with the Account Financial Analyst (FA) and Delivery Teams and determines and implements action plans that will ensure cost effectiveness of their account’s operation• Continuously looked for improvement opportunities and coordinated with the Geo DPLs and CI team on all areas of the account / processes.

• Responsible for the overall performance of the payroll team servicing clients of the HR Delivery Center of IBM GPS.• Implemented process standardization and best practices for the account.• Reviewed RCAs for SLA misses and high-level escalations and assured that action items to address issues are tracked to closure• Responsible for coordinating with payroll team leads, payroll SMEs for Legal Change Management and Document Management.• Single point of high level escalations to internal stakeholders and the client.• Identified opportunity areas, designs new processes, and implements new/improved solutions to improve results and increase productivity• Reviewed SLA report tracks monthly scorecard & manage performance/productivity of team• Identified process improvements or automation opportunities and worked with Process Leads and Project teams to review, implement and standardize• Ensured that all transitioning / new accounts are achieving respective milestones.March 2014 to October 2014 (Concurrent Role – Contact Center Transition SME)• Responsible for overseeing the transition of Rio Tinto Contact Center. • Monitored operational readiness in all aspect; People (trained and certified), Process (DTPs, Resolution matrix process and Escalation matrix process) and Technology (IVR testing, Telephony and AdviseHR)• Established the Management System within the team during hyper care and steady state• Ensured that the SLAs are reported accurately as per agreement. • Documented lessons learned, and actions taken to be applied on future go-lives of other Geos.

• Responsible for the overall Contact Center and Case Management operations of the HR Delivery Center of IBM Global Processing Services.• Assured that targeted performance levels of the center are met always; directly calls out to stakeholders if any issues arise.• Conducted regular meetings with Operations Leads and Team Leads to discuss regular company updates, operational issues, cost improvement projects, gather feedback and concerns from the team and work on addressing them.• Escalation point for general issues/queries raised regarding scope of services (e.g. projects, issue & resolution tracking until closure, exception handling, audits, etc.)• Identified delivery gaps, recommended solutions, acted on closing those gaps and sought help/ escalate where required • Analysis of statistical results to identify trends or opportunities for improvement. • Interface with external & internal contacts for new requests and works with team for deployment of existing and new processes • Managed Team morale and focused on keeping a high level of people engagement• Ensured the right number of resources exist within the team to perform quality operations which includes activities during integrations or transitions and other projects

• Responsible for the overall HR Outsourcing operation of NGA Manila GDC covering Payroll Outsourcing, Data Management, Contact Center and Case Management• Maintained and improved the overall quality of service delivery and information integrity by assuring that standard processes and procedures are followed• Participated in the CMMI SVC efforts of the organization• Guaranteed that contractual agreements are respected by all parties, and prevents exposure to contractual risks• Established regular service feedback review meetings with the client and organizes the management of issues / requests raised by the client• Created, developed, implemented and maintained work & communication processes between HRO and third parties (internal and external)• Monitored and enforced compliance with processes: captured metrics to measure quality and productivity within the department• Monitored the resources allocation within the department in order to guarantee the continuity of the service to the clients as contractually agreed• Calculated, monitored and managed the allocated budget, overall costs and revenues of the HRO department and ensures profitability of HRO services delivered to clients• Steered and motivated people to implement the company’s strategies and values• Ensured that work and team environment provide a stimulating atmosphere that generates high levels of engagement in its members• Allocated work in order to develop individual team members’ skills and potential, and ensure individualized career development plans for each team member

PRACTICE COORDINATOR – MANAGER• Involved in the daily operations and management of the Application Management and IT Services (AMITS). (Resource Management, acts as HR Business Partner, Employee Relations, Manage Employee Activities/Corporate Affairs)• Coordinated and supported the four (4) other managers in the AMITS group in handling issues, concerns and other matters for the smooth operation of their respective groups. • Involved in the Business Continuity Planning group of the whole TELUS International Phils. (TIP). • Coordinated with HR of TELUS Canada in assuring that our people have their proper travel documents prior to their departure and make certain that they have copies of all the documents submitted to the Canadian embassy of Manila.• Responsible for setting up process and procedures for proper coordination of AMITS with other departments (Finance, HR, Facilities and others).OIC MANAGER FOR APPLICATION MANAGEMENT PRACTICE (AMP) AND INFRASTRUCTURE MANAGEMENT SERVICES (IMS) (Concurrent April to May)• Handled daily operations of both AMP and IMS which involves managing the teams’ respective deliverables (SLA) to the client.• Coordinated with all of the clients in handling any operational and administrative issues.• Responsible for tracking and analysis of the weekly revenue of both groups.• Summarize and monitored the monthly billing and address any questions raised by the client.• Review the monthly revenue forecast and provide analysis on the variance.• Manage cost, schedule and quality of service in general• Ensure the growth and profitability of the group by regularly talking to the clients for any opportunities and areas of improvement.

• Directed and supervised the overall activities and functions of the Human Resource and Administration Department; responsible for streamlining internal work procedures in HR and Admin. Ensured that the desired level of support and services being rendered by the HR/Admin., such as recruitment, hiring, training, compensation and benefits, employee relations, etc. were promptly met; • Coordinated with all departments regarding staff status and determining what were the areas of concerns; ensured consistent, fair and reasonable implementation of the company rules and regulations to achieve level of discipline and orderliness in the company.• Updated company policy manual and made sure that all policies were consistent with the labor code; monitored and coordinated with all department heads in overseeing the control and implementation of various company policies, guidelines, procedures and rules and regulations. • Established a professional working relationship with other companies where we could sub-contract manpower requirements for future projects; assisted in proper coordination with suppliers, vendors, and contractors to meet the company requirements and deadlines. • Acted as OIC of Finance in Sept. 2006 until Dec. 2007 – Responsible for the Budget Planning and Allocation, Submission and Interpretation of Monthly Financial Reports/Variance to the Board of Directors, Monitor AR and AP, Assisted in Cash Management, Monitor Billing Reports.