Eric Merritt Email & Phone Number

Meridian, Id, Us

Boise, Idaho Area

As owner of Instant Imprints of Boise, I love leading a team of passionate individuals in creating custom graphics, branded apparel, sign solutions and digital printing that help our clients tell their story. Our differentiation is our responsiveness, our customer service and our integrity. Our focus is on providing the best possible experience to our customers.

Boise, Idaho Area

Service Engineering Specialist 2011 – 2018Functioned as escalation engineer for both DXi hardware and StorNext software product lines specializing in network-related infrastructure cases.• Escalated customers experiencing performance, connectivity, and authentication problems, identifying issue, updating or attaching known bug to capture defect.• Collaborated with Sustaining 2 team and Development Engineers, fixing bugs for future firmware releases.• Disseminated knowledge and expertise to Sales team, including proofs of concepts (POC) for unique network setup, driving sales.• Managed lab equipment for SES, SPS, and ASPS groups, including DXis, tape libraries, Window / Unix servers and clustered VMware environment with hundreds of hosts for replicating and testing customer ecosystems, designing reservation process for 50+ employees, enabling equipment to be returned to “as before” condition and scheduling quarterly software refreshes, keeping lab up-to-date and relevant.Advanced Solutions Product Support Engineer 2008 – 2011Supported all DXi disk-based hardware products and maintained included 3ware, Infortrend and LSI disk arrays. Maintained current knowledge on customer backup applications including VERITAS NetBackup, CommVault, Tivoli Storage Manager and EMC Networker.• Documented problems and wrote procedures for resolution, maintaining currency of documents.• Acted as guest instructor and subject matter expert for DXi products, training new employees and customers on product line.• Received off-site training in LSI level 3 Debugging and Analysis, VMware Infrastructure 3: Install and Configure and eXpress training, enabling effective lab functions, training colleagues, and assisting customers.

Greater Denver Area

Contracted to provide storage management support for Defense Logistics Agency (DLA) computing environment at Lockheed Martin Corporation. Focused on UNIX and Windows-based systems located in Denver Data Center. Required to hold Top Secret clearance.• Managed, created, configured and designed Storage Area Network (SAN) infrastructure and over one petabyte of nightly backups, configuring appropriate storage array software, SAN monitoring software, developing physical storage zones in SAN and ensuring provisioning was secure.• Employed root-cause analysis, preventing issues from reappearing.

Multiple Us Cities

Senior Network / Hardware Support Technician, Denver, COSupported 160 local users and various national projects. One of 8 key essential personnel for Federal Disaster Recovery (DR) plan. Developed IT section for Federal Law Enforcement Agency, used as example for developing DR plans for over 12 federal sites nationwide. Maintained health and connectivity of local Air Marshal Field office LAN and WAN connections and Nortel phone systems for multiple national sites.Network / Systems Administrator, Atlantic City, NJManaged over 30 sites and over 5K users while contracted to Federal Air Marshall Service, including SAN team, site manual creation, implementation of new helpdesk software and emergency network broadcast notification utility.Field Support Specialist, Las Vegas, NVContracted to Federal Air Marshall Service. Provided comprehensive technical support to office of 200+ users including Air Marshall and office staff. Managed functions from PC support to Server / Network security. Conducted nightly backups of on-site servers to physical tape and prepared secure transport of offsite tapes. Acted as complete end-to-end solution for IT needs at location.Helpdesk, San Diego, CAProvided first-line technical support to 40K employees worldwide. Assisted with Email, Network, Software, and Domain Administration issues. Created and managed user accounts on various UNIX and Windows platforms.