Integrations between university software systems.

Handling telephony and infrastructure for Kepro, fax implementations guru, automation specialist with Powershell. I've worked to save the company money on faxing and telephony costs with conversion to a cloud faxing infrastructure and moving UCaaS employees to an alternate phone platform whilst making sure quality assurance teams could still manage all phone employees. I specialize in connecting systems across multiple APIs including Azure AD.

Maintained Group Policy Objects (GPOs) for end-user system and server security and compatibility with legacy applications. Secured and upgraded customer-facing information and self-service platforms, including the modernization of some legacy systems to facilitate future maintenance. Collaborated with senior staff to ensure compliance with HIPAA regulations and requirements for URAC accreditation and SOC2 certification.

Provides systems support and maintenance, as well as deployment of new systems. Responded to systems down emergencies. Updated and configured on-premises hybrid VoIP/T1 PBX, including the installation of a standalone recording server, and managed fallback routes for outgoing calls. Provided rapid turnaround of workstation deployments during multiple major hiring events, fully reconfiguring a large office space into a clean-desk, cable-managed call center.

Providing internal technical support and systems maintenance, as well as installation of employee systems. Migrated all aging Windows XP systems to Windows 7 and ensured application compatibility. Provided training to employees for line-of-business applications and systems as necessary.

Provided technical support for flat file uploads and troubleshoot syntax and content issues. Increased team efficiency through automation by writing an easily maintained Linux shell script to perform select tasks within a matter of minutes instead of requiring hours of staff time, e.g., moving submitted files for accounts and generating audit logs.

Handled incoming calls from prescriber offices to handle prior authorizations for medicaid for prescriptions. Included validating whether a patient meets state criteria for a drug, or if drug is applicable to patient. Provided friendly and professional customer service.

Handling customer service chat requests for assistance with the online account for a wireless telecommunications provider.

I provide technical services for small and large businesses, as well as any residential needs. I also develop in PHP for websites, focusing on the CakePHP framework.

Repaired computers and offered in-store support on questions and sales.