Eric Michaels Email & Phone Number

United States

• Provided equipment for customers (Laptops, docking stations) and pertaining equipment to support Air Force mission needs.• Updated and queried databases for equipment, equipment hand receipts, and equipment manifests• Performed troubleshooting and troubleshooting procedures for computer related issues (Audio functionality, drivers, BIOS, etc.)• Facilitated equipment moves and ensured that inventories were stocked (Toner, Laptops, Desktop Computers, DVDRW Drives, etc.)• Imaged Computers to wipe previous data and reuse equipment for new customers.• Communicated with customers via answering phones and ADPE email inbox to ensure customer needs were met.

Hamilton, Ohio, United States

• Provided customer assistance to customers looking for specific merchandise• Coordinated and maintained workflow and stocking procedures for merchandise across all store departments• Stocked all departments across the store• Maintained a log of all products in store for logistical purposes.• Led and coordinated small teams to ensure departments were fully stocked in a timely manner• Communicated and used problem solving to ensure clear, concise, and consistent day to day management between different teams.

Springfield, Ohio, United States

• Maintained, processed, performed troubleshooting procedures, and system checks on military computer systems, databases, and operations for the 1137th Signal Company.• Addressed performance issues and implemented recovery procedures.• Provided user assistance with network connectivity• Consulted with other users on the installation and use of software applications.• Utilized tools and analysis to create quality assurance reports for senior leaders and staff.• Managed accounts on Windows-based platforms.• Conducted annual training to stay current with certifications.

Watertown New York

• Trained with the Army and the National Security Agency (NSA) to develop and maintain an Analyst Skillset.• Utilized Microsoft Excel, Microsoft PowerPoint, and other more classified programs to analyze and disseminate intelligence products.• Collected data on signals emitted by equipment across the battlespace including phones, radios, and radars associated with targets, weaponry, and vehicles.• Formatted data gathered into actionable products.• Managed classified databases, databanks, and data suppositories.• Managed theatre collection assets by refocusing exploitation priorities to understand enemy intentions within the battlespace.• Acted as the Liaison within the larger intelligence community for the CJTF-OIR during 2018 deployment to Camp Arifjan, Kuwait.• Coordinated and led efforts to create intelligence products that were clear and easy to understand from a leadership perspective.• Briefed high-level leadership on actionable products, gave my professional opinion on what these products mean, and acted upon the leadership’s final decision according to those products.

Hamilton Ohio

• Served customers with the correct, complete order within a timely manner.• Prepared high-quality products consistently by following store recipes and procedures.• Managed the sauce preparation station, sheet out table, dress table, and cut table to ensure timely, effective completion of product.• Ensured that all food products were kept fresh.• Cleaned and organized workstations and assigned areas to maintain health and sanitation standards.• Assisted with outside advertising endeavors.• Practiced machine safety procedures.

Hamilton Ohio

• Reorganized and helped improve store for a new re-opening.• Rebuilt shelf arrangements and merchandise displays.• Dismantled, constructed, and attached shelf fixtures.• Stocked merchandise on new shelf structures and in freezer areas.• Lifted and moved supplies across departments.• Cleaned departments, swept floors, and painted walls.• Set up advertising displays and decorations outside. • Completed employee computer-based training.• Operated cash register and processed payments. • Transported garden supplies and purchases to customer cars.• Aided customers and answered customer questions. • Stocked garden center merchandise.• Maintained a clean and organized work environment

Computer Science

Currently enrolled at Miami University in pursuit of Computer Science Degree

Bachelors Degree, Cyber Security

High School Diploma

Graduated Highschool in 2013