2/2020 – present▪ Directly supervise team of 9 recruitment account managers▪ Serve as the Center’s liaison to NYC Department of Small Business Services▪ Track Center performance metrics (referrals, placements, new job orders)▪ Conduct 1 on 1 and group coaching sessions with account managers to identify individual strengths and areas of opportunity

▪ Conducted employer outreach activities for the Center▪ Coordinated resources to optimize employment opportunities and vocational rehabilitation services available for customers▪ Incorporated accommodations into employer communications to maximize customer employment opportunities▪ Developed innovative plans and activities that build relationships with employers, community groups, faith-based organizations, non-profits, and government agencies▪ Participated actively in chambers of commerce, economic development organizations, and other community groups serving employers▪ Enlisted cooperation of community and business leaders to help increase awareness of Workforce1 programs and services▪ Maintained follow-up contact with employers to determine satisfaction with services and planned for quality improvement

▪ Led team of 10 Recruitment Account Managers at Bronx Workforce1 Hub Center▪ Assigned staff goals related to employment▪ Monitored progress against goals▪ Tracked and reported on unit productivity

▪ Led team of Recruitment Account Managers at Bronx Workforce1 Hub Center▪ Assigned staff goals related to employment▪ Monitored progress against goals▪ Tracked and reported on unit productivity▪ Developed and implemented improvement plans as needed

▪ Established and managed relationships with hiring managers of companies in the retail, food service, non-profit, and protective services industries▪ Created plans that enabled employers to temporarily outsource the recruiting function▪ Increased number of new accounts by an average of 10% each quarter ▪ Increased job placements by improving the processes by which candidates were selected, prepared and screened▪ In conjunction with senior management, determined ways to maximize each opportunity with which the Bronx Workforce1 Career Center was presented▪ Trained and mentored new colleagues on attributes, skills and best practices for success▪ Increased monthly job placement goals by an average of 20-50%▪ Assessed jobseekers to identify skillsets and barriers to employment; in the case of the latter, referred jobseekers to appropriate services▪ Maintained effective communication and coordination with other team members to ensure program performance goals are achieved.

▪Assessed jobseekers to identify skillsets and barriers to employment; in the case of the latter, referred jobseekers to appropriate services▪Developed relationships with human resources departments and hiring managers of small, medium and large companies in all industries.

▪ Developed and nurtured relationships with property owners and managers throughout the five boroughs of New York City as well as Nassau and Suffolk Counties on Long Island ▪ Managed the purchase, sale and rental of real estate for clients throughout the New York metropolitan area ▪ Interviewed prospective buyers, sellers and renters; outlined terms and conditions of transactions ▪ Posted a high volume of listings on MLS and other online forums and in local publications ▪ Accompanied clients to property sites ▪ Prepared and executed contracts