Eric Mitchell Email & Phone Number

Gardena

Monitor & Maintain clusters/servers w VMWare/Hypervisor, monthly patches& updates via SCCM. Mitigating vulnerabilities w Splunk to minimize risks of malware/intrusion.Providing BI to management w SQL Server, ERP reporting, and live data via ODBC.Developing, maintaining, and updating docs w Crystal Reports to meet company needs, maximize process efficiency for critical aerospace industry parts.Maintain, replace and upgrade ~100 workstations and software in office/factory environments for SSO, multi-user and kiosks/vending machines w remote inventory control for specialized tooling.Monitor, configure, and replace network infrastructure (Juniper firewalls, IPS, & smart switches) wSolarwinds & Lansweeper, w PuTTY console for quick config and replacement.Process on/offboard employees via Cherwell ticketing, w Powershell automation.AD management of OUs & GPOs for access control.Test & monitor backups w Veeam, monthly recovery drills to ensure integrity.Maintain replacement ready hardware to minimize user downtime.Ensure company policy regarding ITAR is followed to protect Federal government aerospace &defense industry sensitive data.Train employees in using current NIST standards for password complexity, phishing &scam email recognition w simulated malicious emails and KnowBe4 training program.Utilize CyberArk password vault with rotating passwords, separate access accounts for daily use,workstation, and server administration duties along with Yubikey, smartcard control, and WindowsHello for Business with ‘passwordless’ configuration to balance network security with ease of use forend users.Ensure IT process documentation is up to date and in place for frequent tasks such as managementof Microsoft 365 licensing and deployment, configuration of company assets like Apple iPhones andiPads, company device enrollment into Intune with MFA, printer maintenance and deployment, andspecialized software installation such as AutoCAD, Solidworks, and CATIA.

Long Beach, California, United States

Provide IT support to clients as an independent contractor through the website upwork.com.Provide recommendations for hardware and software infrastructure to clients to ensure businessgrowth.Correct & maintain company databases using SQL to accomplish proscribed tasks from clients.Provide remote support to client’s intranet to ensure correct hardware and software configurations,such as DNS records, email security and integrity through SPF, DKIM, and DMARC authentication,VLAN configs and network segmentation, WIFI integrity through AP placement, and server/domainhealth through proper VM segmentation of file and print servers, domain controllers, DNS servers,DCHP servers, and other critical network infrastructure.Provide requested company data reporting through MS Excel using ODBC connectivity to SQLdatabases.Compose background music for clients developing video games and other multimedia projectsCompose backing tracks for clients producing musical worksProvide consultation for studio recording and engineering, including hardware such as microphones,recording consoles, amplifiers, etc, software workflows for recording, mixing, and mastering.Provide requested transcriptions and arrangements of existing musical works for clients in sheetmusic form for specific instruments or common groupings of instruments.

Long Beach

Configured and maintained network infrastructure via firewalls, smart PoE switches, WIFI VLANs,domain controllers, Active Directory, GPOs, WSUS, and software deployments via PDQ Deploy.Modernized server configuration with VMware on hardware running multiple Server 2016 VMs.Provided custom Business Intelligence reports to C-level executives using ODBC connections inExcel, SQL Server 2014, and native reporting in Sage ERP via Crystal Reports.Processed raw data from SQL queries and designed interactive reporting within Excel using formul(vlookup, sumifs, subtotal, etc.), pivot tables, conditional formatting, and dynamic drop-downmenus.Member of implementation team that screened numerous ERP solutions to replace legacy ERPrunning on IBM A/S 400 system. Extracted, configured, and imported data from legacy ERP into SaERP.Designed all new company documents for Sage ERP in Crystal Reports, including dynamicallypopulated fields, conditional formulas, sales tax calculations, and dynamic access control based ofuser’s security permissions within Sage ERP.Oversaw company email migration from hosted Exchange 2010 server to Office 365 with hybridAzure Active Directory. Implemented DMARC authentication via creating, updating, and validatingSPF and DKIM records. Transferred multiple company domains across numerous registrars,consolidating to a single registrar, then configuring DNS records to align with industry best practicto improve email security/deliverability. Configured firewall and email server security settings toquarantine and reduce incidents of phishing, impersonation, and malicious attachments reachingend users.Provided end user support to employees in multiple remote locations. Deployed and imaged newworkstations to replace aging hardware. Configured site to site VPN tunnels for shared networkresources, and VPN clients for work from home situations due to COVID pandemic.