Eric Moffatt Email & Phone Number

Orinda, California

• Operate retail store consisting of stocking, making propane tank exchanges, cashiering, and closing at night including mopping and disposing of trash.• Assist customers as needed with fueling their vehicles

Danville, California

• Assisted tax preparers with scanning, copying, mailing, and filing• Partially completed tax forms from documents submitted• Answered phone calls and scheduled appointments for tax consultations.

San Jose, Ca

 Safely and accurately prepared packages and mail for correct sorting machinery Traveled to other postal hubs to assist in organization of logisticsTrained in processes of most plant departments (LCTS 1 & 2, FSS 1 - 4, Apps 1 & 2, AFSM 1 – 3, docks bay); trained in operation of all sorting, distributing, and lifting machinery and belts; regularly lifted items up to 15 pounds, frequently lifted items up 30 pounds, occasionally lifted items up to 70 pounds; learned to fix machinery that “went down” myself rather than waiting for technicians to assist; trained new employees; frequently acted as team-leader (unofficially) when supervisors were unavailable.

Keizer, Or

 Supervised clients suffering from dual diagnoses in a lock-down, crisis facility, ensuring safety and well being Provided residents with assistance and empathy when they were in crisis Provided all medical, hygiene, and daily living help per behavioral health plan Assisted residents with learning self-help skills Maintained safety in the home and within the community

Beaverton, Or

 Gathered and maintained confidential, personal and identifiable information from assigned residential areas Followed all regulations under title 13 Assisted in audits and conducted follow-up interviews via phone bank Politely and respectfully encouraged participation from residents  Collaborated during weekly team-meetings to ensure positive outcome ratios Examined maps and traveled to unfamiliar territories

San Diego, Ca

 Provided excellent customer service to members inquiring about benefit plans Performed records management and membership administration Executed investigations and changes in eligibility Worked independently and prioritized my tasks Enrolled new clients for benefit plans Informed patients of dependent coverage Verified status updates of members to providers and employers Effectively communicated by phone, e-mail, and in-person with current and potential members, providers, and clients Resolved issues immediately to ensure customer satisfaction Data-entry for each case file Organized, stamped, and counted adjustments for more accurate and efficient processing times Explained insurance policies and procedures to both employers and members

Beaverton, Or

• Performed customer service via phone in an inbound call center with constant calls and using active listening assisted customers with product malfunctions, billing inquires, ordering, cancellations, and membership• Multitasked using phone headset to talk, while typing to log call, and toggling between multiple computer screen• Tested supported products for functionality• Provided technical support through e-mail, chat sessions, and by telephone• Ensured customer satisfaction and offered solutions for retention*10 months of perfect attendance, (missing 0 days and being late to work 0 times.)

San Fernando Valley, Ca

 Checked cashier tills for accuracy Handled cash transactions to and from our locked safe Prepared company checks for distributors Delegated tasks to employees Conducted team meetings to boost morale and resolve employee disputes Disciplined infringers of company rules and policies Substituted in positions during employee absences. • Certified Photo Specialist – processed film and took ID photos for customers.• Pharmacy Technician – distributed and verified prescription medications  Trained and supervised employees Assisted customers in item location, price adjustments, product knowledge, and confrontations or misunderstandings with sales floor staff Organized, created, and updated inventory lists of stockroom merchandise Processed and allocated truck delivery ensuring inventory was properly unloaded and correlated to the appropriate departments Performed customer service and resolution of problems Performed manager operations on cash registers including cash withdrawals, refunds/returns, cash denominations exchange, and correcting cashier errors* Worked at 4 different stores and each time I moved the next Secret Shopper score, (rating Manager on Duty and Store Overall,) was always higher than before I arrived there.

Bachelor Of Science In Commerce

Diploma