Eric Mohan Email & Phone Number

Ontario, Canada

100 King St West, Toronto

Manage customer inquiries received, call-backs, emails, and help desk requests Provide technical and production support for TM/FX/CC products and services, including incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring, and communication.

Provide consulting services to small businesses enabling them to meet their business objectives and gain efficienciesDetermine client requirements and provide recommendationsDesign new or refresh existing client’s infrastructure environmentInstall and configure hardware and software for Windows Servers, client workstations and network printersCustomize.

Toronto, Canada.

Managed a team of unionized fulltime employees providing end point computer devices support and computing lab management to over 1000 faculty and Staff members in a Novell Netware & MS Active Directory networking environment.Supervised day-to-day departmental administrative tasks and activities including approving time records and requests for time off.

Toronto, Canada

Ensured effective and timely delivery of computing services, particularly pertinent to desktop and micro computing use, to members of the Faculty of ArtsManaged technical service requests, made by department end-users, by employing efficient and measurable procedures and guidelinesManaged the Service Request ticketing system (RHONDA), by maintaining the.

Toronto, Ontario

Supported Novell Netware 3.12 serversDeveloped a ‘Service Call’ database, for the Faculty of Arts, using SQL & Visual Access programmingManaged Novell 3.12, 4.1, Ethernet and Token Ring environmentsPerformed Novell 3-4 server and workstation upgradesDeveloped and installed workstation and server software imagesImplemented TCP/IP connectivity, printing.