Eric Mohlenhoff Email & Phone Number

Responsible for the cohesive operation of this mid-scale full-service hotel with room revenues of $8 million.* Key areas of responsibility include Front Office, Housekeeping, Engineering, and Accounting in a Union hotel.* Functioned as Hotel Controller for 9 months.* Met CPOR, GOP and Flow-Thru requirements for all of 2008 and 2009. * Knowledge of all IHG software including: HolidexPlus, Perform, Merlin, Opera.* Member of the Revenue Committee, host and attend weekly revenue meeting with Dir of Revenue.* Attained the IHG status of a "Commendable Hotel", based on service scores, comments from guests and QA.* Brought hotel from failing QA to attaining the highest score in the company of 95.6% Quality Rating* Orgainized the Brand Re-Launch of Holiday Inn for ownership.* Facilitated the STAY REAL Service Culture workshops for entire hotel team.* Managed the process of two hotel renovation PIP's in 2008 and 2009.

Directed the Front Office for 274 suite upscale suburban hotel with suite revenues exceeding $13 million.* Managed 20 hourly and 4 management team members.* Ranked as one of the Top 20 Front Office Departments out of 348 Hilton Managed Hotels.* Effective recruiting and training raised Guest Loyalty Scores 16% over 4 years.* Met or exceeded all CPOR, MPOR, and expense goals for 2003 through 2007.* Responsible for weekly/monthly forecast and yearly Rooms Division operating budget of $1.5 million.* Served 4 years on Hilton Hotels RevMax team for the hotel. In depth knowledge of Revenue Maximization.* Appointed by Hilton Hotels Corp. as regional Front Office Cluster Lead for 12 Hilton branded properties.* Served as I.T. Manager responsible for all Hilton Systems (Hotel Network, Server, OnQ PMS, Hilton Identity Management) including both software and hardware.* Mentored Hilton's Management Development Program for new Managers In Training 2006 & 2007.* Assisted hotel management and ownership through completion of 2006/07 hotel renovation PIP.

Directed Front Office of this 400 room airport hotel with room revenue of $15 million. * Weekly/monthly forecast for Rooms Division with an annual budget of $2.5 million. * Responsible for Front Desk, PBX, Concierge, Bell Services, Transportation, and Reservations. * Recruited and trained Guest Services staff, including 40 hourly and 6 management team members. * Key member of opening team.

* Directed Housekeeping Department for 325 room airport hotel with room revenue of $11 million during transition to Wyndham brand.* Insured all aspects of hotel operations and team members were trained on Wyndham Brand Standards.* Key member of opening/transition team.

Assisted in directing Housekeeping Operations for 365 room downtown, Four Diamond flagship hotel with room revenues exceeding $25 million. * Managed over 90 team members including, room attendants, housepersons, lobby attendants, uniform attendants, laundry attendants, floor and public area supervisors.* Developed comprehensive room attendant quality inspection program involving awards and incentives.

Assisted in directing Front Office, PBX and Bell/Door Services * Responsible for payroll, coaching, counseling and discipline, performance appraisals for 35 team members* Created Guest Services training manual for all new hires in department. Structured training program resulted in less team member turnover and higher knowledge level for Guest Services team which in turn raised Guest Service Scores. * Key member of opening team.