Eric Monfette Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Led a dynamic service desk of three, maintaining optimal IT infrastructure and implementing robust endpoint security measures.Successfully integrated acquired company systems by executing a seamless migration of applications to the cloud.Administered Microsoft and Azure environments, overseeing 300+ users and 50 virtual machines.Responsible for application lifecycle management and providing efficient end-user support.

Winnipeg, Manitoba, Canada

Deployed and managed Microsoft IT solutions, collaborating closely with clients to define system requirements, security policies, and solution architecture.Maintained an exceptional client service level with a consistent rating of over 95% through effective troubleshooting and solution implementation.

Winnipeg, Canada

Performed process analysis and data validation using JAVA scripts to automate user interface workflows that increased operational efficiencies for project management software JIRA.Assisted implementing a client facing service desk system by managing deployment of new service request types into existing system and worked with stakeholders to mitigate risk of changes.Gathered evidence and data for Scientific Research and Experimental Development (SRED) tax incentive.

Winnipeg, Canada Area

Accurately gathered system requirements and assisted integration of new security systems by testing software and hardware components to ensure quality and customer satisfactionProvided technical support for service interruptions, networking conflicts, and high value impactWorked independently to streamline technical documentation, creating templates for recurring customer interactions to meet company goals for service wait times