Eric Monroe Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee

• Advanced processor, quickly taking on increased job responsibilities – margin and advanced securities, workflow associate, peer approver and Cash Reconciliations substitute• Effectively manages, reviews and distributes hundreds of branch requests in main inbox as workflow representative, utilizing AMS knowledge and discernment to support successful department operations• Incorporates industry knowledge and “client first” mentality with branch associates to fulfill requests and achieve customer satisfaction in an accurate, professional and personalizing manner• Achieved exceptional 0.22% error rate while performing daily responsibilities in fast-paced environment; exceeding team average of 0.29% and department requirement of 0.65%

Memphis, Tennessee

COVID-19 Ministries• Promoted to head of communication for COVID-19 Canteen Food Ministry• Recruited and coordinated 30+ restaurants with investors to aid restaurant operations, while providing 13,425 meals to those in need and managing $49K in donations• Effectively planned and executed a seven-week $70K logistics project, feeding over 11,700 Panera Bread meals to 200+ 1st responder locations in the Mid-South• Implemented 1,899 extra meals after identifying future costs using budget projections and analysis• Maximized TSA’s COVID-19 reimbursement by reviewing and editing FEMA Financial Reports• Organized and maintained COVID-19 Canteen Food Ministry spreadsheet scheduleAn Evening with Tony Dungy Fundraiser• Celebrating TSA 120th Anniversary with NFL Hall of Fame Coach• Cultivated relationships with 120+ Memphis companies and individuals in an escalated three-month period, assisting to raise $79K+ in pledges• Utilized Microsoft Office proficiency to develop and maintain a complex Master Call spreadsheet with 300+ contacts• Integrated a custom report using Blackbaud CRM’s Ad-Hoc Query to identify new desired prospectsRed Kettle Campaign Fundraiser• TSA’s top-raising fundraiser, raising nearly $900K• Strategically tailored 40+ scripted TV interviews for TSA personalities and WREG News Channel 3 anchors, connecting TSA’s message with viewers• Built donor database and contacted 30+ companies to recruit sponsors for Red Kettle Kickoff EventGeneral Marketing• Developed multiple ideas for one-week social media takeover, Behind the Red Shield, to inform and entertain social media followers while ensuring to connect message with Millennial/Gen Z demographic• Helped redesign Heal Memphis Campaign website through creative recommendations that include reconstructing text and pictures, thereby enhancing website quality and appeal• Responded to or redirected roughly 1K emails as interim website respondent, meeting customer needs in a timely manner

• Nine-month post-graduate leadership program focused towards professional development, career discernment, and faith-based learning. Took seminary-level classes, while volunteering and investing in the city of Memphis with nine other colleagues.

Canton, Georgia

• Assessed 15+ inmate students, discerned needs and boundaries, implemented coursework, and challenged student thinking in a timely manner as a GED instructor.• Pinpointed 10+ grant opportunities using research method searches in Google and GuideStar.• Informed founder with marketing recommendations to increase organizational awareness.

Memphis, Tennessee

• Implemented strategic and creative solutions weekly to maximize student growth and enhance organization’s momentum• Organized and managed numerous weekly events, group Bible studies and group gatherings, while operating as primary speaker during some events• Recruited numerous students and cultivated deep relationships assisting in overall student leadership, character and spiritual development• Fundraised $11K+ to attend three summer projects focused on leadership and growth

Memphis, Tennessee

• NCAA Varsity College Football Team, 4 year starter• SAA All-Conference Honorable Mention 2018• SAA All-Academic Honor Roll 2016