Eric Moody Email & Phone Number

Buena, New Jersey, Us

Provide design, technical support and maintenance of the companies unified communications network which is comprised of CUCM,CUC,IM&P,UCCX and Finesse and also configuration and support of Zoom call recording and 2Ring wallboards also the Core network systems as well.Troubleshoot and resolve issues related to hardware and configuration within pre-defined SLA.Provide escalation support for the Service Desk and Desktop Support Teams.Performs hardware and software maintenance functions such as firmware upgrades, OS service packs and configuration enhancements.Maintains system security including security patches for Cisco ASA 5525 and Meraki MX1000 and manage Cisco umbrella security as well. Maintain standardization and documentation of technology and processes with Visio.Monitors performance and operational statistics for Nexus 5K switches, Cisco 4431 and Cisco 2921 routers and Meraki MR33 AP's and Cisco AMP for endpoints and other infrastructure devices. Manage infrastructure hardware based on hardware life cycle policy and make recommendations for hardware and software purchasing.

Richardson, Tx, Us

Responsible for documenting, monitoring, troubleshooting and evaluation of current Cisco Unified Communications systems as well as the supporting Network infrastructure such as Cisco routers and Switches.Resolved interoperability problems to obtain operations across all platforms including VoIP Platforms such as Session Border controllers, Presence, Contact Center, and Voicemail.Worked on complex problems where analysis of situation requires in-depth evaluation of various factors.Maintained technical relationships with one or more vendors. Acted as technical liaison with manufacturers' technical and service personnel in regards to purchased or leased hardware and software

Dallas, Texas, Us

Ensure overall availability and stability of all Collaboration and Voice/Video Infrastructure technologies supported.Perform all aspects of Cisco CUCM/Cisco Unity/CUBE/Presence Engineering and Operational troubleshooting as needed.SIP Trunking,T1/PRI(s), H323/SIP protocols, voice gateways and exposure to LAN switches (core, distribution and access), WAN routers and firewalls.Responsible for design, hardware/software upgrade support, systems administration and management of Cisco Call Manager and voice-related systems besides providing solutions to complex problems.Understanding with virtualized environments (VMWare ESX 4/5).Manage infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision.Perform and participate in capacity planning, disaster recovery testing, component testing.

Configuration of Cisco VoIP CUCM servers, gateways, endpoints, features, and functionality via creation and execution of standard Engineering Work Orders.High level dial plan analysis requiring dial plan design and implementation.Deployment of remote sites and 2000 phones on CUCM 8.6 cluster.Upgrading sites from CUCM 7.1 clusters to 8.6 clusters requiring testing of new configuration to existing services.Design and engineering of new UC systems based on existing architectural design guidelines requiring the development and execution of new VoIP architecture.Implementation of Cisco Unity Connection for voicemail, auto attendant functionality, directory handlers, IVR features and applications: and testing of CTI between Unity Connection and CUCM 8.6Provisioning of H.323 gateways to use T1 PRI.Configure contact center applications using the Cisco suite of Unified Contact Center (UCCX)Manage Microsoft Lync 2010 servers and Audio Codes GW's with intergrated SPS and SBA appliances

Us

Senior Network Engineer for IP Enterprse Services.Perform routed/switched network design activity for Managed Service Customers.serve as an engineering interface to the customers in support of the design and implementation of the WAN/LAN/WLAN enterprise network projects and work with Verizon team members and customer technical teams to provide solutions for customers' technology requirements.Investigate, design, plan, and implement physical and logical IP networks,Prepare documents to define and illustrate network design solution,Create engineering orders for implementation to configure network hardware and software,Perform router/switch network hardware/software upgrades and I have a strong background and support with protocols such as BGP, OSPF, EIGRP, HSRP, etc;I work with transport/Provisioning Private IP (MPLS), VoIP, IP Telephony

Fort Worth, Tx, Us

Deployed and manage approximately 400 Cisco IP phones, Cisco IP Communicator and Cisco ATA devices at corporate and remote locations. Segmented traffic using voice and data VLANs on Cisco 6500 and 3750 switches at corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones.Implemented low-latency queuing to provide a quality-of-service (QoS) mechanism for voice traffic traversing across the WAN between corporate and remote locations. Coordinated with service provider to verify QoS implementation is processed by managed WAN and committed access rate is within contract accordance at each remote location.implemented MGCP and H.323 for registration of Cisco voice gateways at remote locations with a centralized Cisco Unified Communication Manager (Callmanager) cluster at the corporate location. Configured MGCP fallback and Survivable Remote Site Telephony (SRST) on Cisco voice gateways for providing redundancy of voice services to registered Cisco IP phones.responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users. Also responsible for maintaining firmware upgrades for Cisco routers, switches and voice gateways Analyze expanding network,and implemented wireless communication by installing Cisco Wism,Autonomous and LWAPP AP's and WLC 4404 series.Monitor bandwidth and network activity by analyzing information provided by Orion to ensure both efficient and effective network operation.Configure and support multiple remote sites installations Work with Cisco 3800,2800 and 1800 series Routers,Cisco 3560,3750,4500,6500 series Catalyst Switches and handle multiple vendor accounts such as AT&T,L3,Quest.

Irving, Tx, Us

Provide high level technical support, including identifying and resolving problems on Cisco supported products for e-Commerce infrastructure. This included external routing and internal/intranet routing for DMZ servers.Review all changes to network configuration for technical accuracy and impact and provide Multi-Protocol Network problem resolutions. Routing related tasks included providing cisco router configuration and change management, providing technical support for Cisco Router configurations and installation . Configuring IP RIP, EIGRP, and OSPFSwitching related tasks included implementing VLANS and configuring 802.1q trunks on Fast-Ethernet channels between switches, Established over 30 site-to-site VPNs on PIXs/ASAs between the corporate location and remote sites with redundant failover configuration.Added 6509s at the core layer and 4507s at the access layer to make room for new users on site

Houston, Texas, Us

Managed an area that encompassed 8 sites through out Dallas for HP and 3Onsite techicians. Coordinated the workload to meet the SLA for all clients, 300In total.Responsible for maintenance of 275 desktops,134 Minitowers,210 laptopsAnd 340 HP printers. Managed an inventory of over $750,000 for HP with JPMCClients. Managed conversion projects for Chase and Bankone on behalf of HP.Worked with other vendors such as Avaya, Data Star,IBM in defining the scope of Work for major projects. Centerport Operations Center 300 PC deployment, 40 techsSupervised, Bank of NewYork 400 PC upgrade and diskwipe 50 techs supervised,140 PC deployment 700 North Pearl St. 30 techs supervised. Revised the SOG for Project wide redistribution to cover Bank of NewYork and Bankone clients for break-Fix tickets. Very knowledgeable in Peregrine ticketing system and Heat ticketing system.Knowledgeable in Lotus notes 5.0.10, 6.1.5, 6.5.4 and Handheld devices.

Washington, Dc, Us

Maintains and repairs the systems for the ITMD Department while being the only person assigned to a specific department. Provides a far-reaching scope of knowledge on different aspects of Active Directoryand network maintenance. Responsible for 40 windows 2000 systems and and 2 Sinora radiographic systems Provides very simple procedural way of teaching the staff and civilian personnel of computer safety and monitor the Network with various network utilities

Master Of Science (M.S.), Information Technology Management

Bachelor Of Applied Science (Basc), Computer Information Systems