Eric Morgan Email & Phone Number

Indianapolis, IN, US

Indianapolis, IN, US

• Coordinate and execute multi-site IT infrastructure projects including network, hardware, software, Cyber Security, disaster recovery, and IT support. Develop & Implement procedures to ensure compliance and mitigate.
• Managed Help Desk (1 tech).
• Microsoft 365 (Exchange, Defender/Endpoint, and Intune).
• Managed VMware and virtual servers.
• Managing Office applications like ERP system, and Microsoft Office.
• Managed Firewalls, and Antivirus for company.

Indianapolis, IN, US

• Provides second level support to end users by handling service requests that have been escalated by lower tiers. Support is provided onsite, remotely, over the phone, or via email. I develop solutions for network.
• Monitoring, maintenance, and administration of Office 365 services, including technologies that integrate with the Office 365 environment such as Azure AD Connect, and other cloud-based services as needed.
• Monitoring, maintenance, and administration of on-premise Active Directory, enterprise fax system, and other infrastructure systems as needed.
• Manage desktop imaging and WSUS servers.
• Managing servers for daily operation.
• Managing antivirus for company computers.

• Administered and maintained telecommunications, computer hardware/software, firewall/virus security, DNS, FTP, and DHCP. Performed problem prevention and troubleshot all system hardware and software issues in 2.
• Ensured that all desktop/server hardware, operating systems, software and procedures aligned with organizational standards.
• Implemented strategies for backup software/hardware.
• Coordinate and help develop FTP web services for company.
• Update servers from Windows 2003 to Windows 2012

• Directed all aspects of IT services for this printing plate, cutting dies, and digital printing company with two physical plants, a 15-server farm. I was a working IT manager, I administered and maintained.
• Graphic Service Manager from 12/1998 – 07/2000. IT Manager from 7/2000 to 04/2017
• Implemented strategies to reduce telecommunications and service contract costs by 35% annually.
• Assessed and evaluated current and future systems to be implemented that will enhance the productivity of company users and operations.
• Guided team in the planning and development of order entry system.
• Ensured that all desktop/server hardware, operating systems, software and procedures aligned with organizational standards.

• Provided technical support for all of school townships computer equipment, printers and computer labs. Managed network infrastructure. Provided support for end user applications including Word and Excel.
• Setup and installed computer labs in 9 buildings.
• Planned, designed, installed, troubleshoot, and repaired LAN, WAN, and telecommunication hardware and software.
• Organized and scheduled upgrades and maintenance without deterring others from completing their work.
• Managed crew over summers to install network/labs/telecommunications cable.

Programing for HVAC equipment. Help with HVAC systems and drafting.

Business Management

Macintosh Services And Tools

Mcp