Coordinate and execute multi-site IT infrastructure projects including network, hardware, software, Cyber Security, disaster recovery, and IT support. Develop & Implement procedures to ensure compliance and mitigate business impact. Ensure IT systems, assets, and information are available as the needs arise.• Managed Help Desk (1 tech).• Microsoft 365 (Exchange, Defender/Endpoint, and Intune).• Managed VMware and virtual servers.• Managing Office applications like ERP system, and Microsoft Office.• Managed Firewalls, and Antivirus for company.• Revamped backup procedures. Optimized system availability.• Ensured that all computer hardware, software, and procedures aligned with organizational standards.Projects: Backup system / VMware / Phone system / Network / Mobile apps / Workstations / Microsoft Office

Provides second level support to end users by handling service requests that have been escalated by lower tiers. Support is provided onsite, remotely, over the phone, or via email. I develop solutions for network, desktop, and server problems. I analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. • Monitoring, maintenance, and administration of Office 365 services, including technologies that integrate with the Office 365 environment such as Azure AD Connect, and other cloud-based services as needed.• Monitoring, maintenance, and administration of on-premise Active Directory, enterprise fax system, and other infrastructure systems as needed.• Manage desktop imaging and WSUS servers.• Managing servers for daily operation.• Managing antivirus for company computers.• Projects for new phone system, VDI, and server-computer upgrades.• SharePoint administration. User security and workflows.• Assisted with coordination of Help Desk, work orders, and emails. (6 techs)• Participating in analyzing new IT equipment, enhancements or upgrades to identify new features or functionality and testing prior to deployment.• Assisting IT Help Desk team in identifying hardware and software solutions.• Document support outcomes that are beneficial to both the team and the end user.

Administered and maintained telecommunications, computer hardware/software, firewall/virus security, DNS, FTP, and DHCP. Performed problem prevention and troubleshot all system hardware and software issues in 2 locations. • Ensured that all desktop/server hardware, operating systems, software and procedures aligned with organizational standards.• Implemented strategies for backup software/hardware.• Coordinate and help develop FTP web services for company.• Update servers from Windows 2003 to Windows 2012

Directed all aspects of IT services for this printing plate, cutting dies, and digital printing company with two physical plants, a 15-server farm. I was a working IT manager, I administered and maintained telecommunications, databases, hardware/software inventory, firewall/security, and coordinated building maintenance in multiple locations.• Graphic Service Manager from 12/1998 – 07/2000. IT Manager from 7/2000 to 04/2017 • Implemented strategies to reduce telecommunications and service contract costs by 35% annually. • Assessed and evaluated current and future systems to be implemented that will enhance the productivity of company users and operations.• Guided team in the planning and development of order entry system.• Ensured that all desktop/server hardware, operating systems, software and procedures aligned with organizational standards.• Revamped backup procedures and maintained 15 servers. Optimized system availability (averaging 99.95% up-time).• Ran Project for converting copper analog data lines coming into building to fiber. This included services for telecommunications• Guided team in the planning and development of company website.• Performed ongoing problem prevention and troubleshooting related to system performance, network connectivity, system bugs, viruses, and application conflicts.• Managed budgeting and purchasing of hardware and software. • Maintained a current inventory of network equipment, storage devices, server/workstation hardware and telecommunication equipment.• Managed Active Directory users and computer accounts. • Supported end user applications (Microsoft/Adobe). • Managed DNS, FTP, DHCP, and web services for company. • Meet with external suppliers of IT services.• Managed company firewall/security thru WatchGuard products• Provide coordination of building maintenance (HVAC-electrical-plumbing-building equipment-security and fire alarms)

Provided technical support for all of school townships computer equipment, printers and computer labs. Managed network infrastructure. Provided support for end user applications including Word and Excel. • Setup and installed computer labs in 9 buildings.• Planned, designed, installed, troubleshoot, and repaired LAN, WAN, and telecommunication hardware and software.• Organized and scheduled upgrades and maintenance without deterring others from completing their work.• Managed crew over summers to install network/labs/telecommunications cable.

Programing for HVAC equipment. Help with HVAC systems and drafting.