Eric Morsch Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

• First point of contact for IT support, serving approximately 10,000 employees across the United States. • Deliver excellent first line customer service to the user base of the company.• Configure desktop pcs and laptops with customer-based images, install updates, and install customer-based software loads for new hires and employees.• Track hardware using ServiceNow asset database.• Ship and setup new hire computer equipment.• Manage inventory of computer hardware.• Audit monthly printer usage.• Assist users with phone support at the help desk as needed.• Provide first line of contact for software issues for users.• Order company cellphones and assist users with setup of cellphones.

Cincinnati, Ohio, United States

• Worked in a hybrid work environment.• Handled tickets escalated from the Service Desk.• Worked in environment of mainly Windows servers and some Unix severs. • Led quarterly project to change/update passwords have domain service accounts which include working with internal users and vendors.• Scanned domain controllers for unusual activity tracking Windows Event IDs on a daily basis.• Confirmed/monitoring daily activity of servers using monitoring software such as Graylog and PRTG.• Converted terminated user Outlook mailbox to shared mailbox to free up Microsoft Office license.• Granted users access to terminated user’s OneDrives.• Worked with System Engineers and Service Desk on various assigned issues, tasks, and projects.• Worked with other IT related teams, such as Communications and Networking, to work on various issues, tasks, and projects, such as troubleshooting computer issues at branch offices.• Worked with Communications to order MIFI Jetpacks and cellphone for the field when needed through Verizon Wireless Business Portal.• Setup users and their voicemailboxes in Cisco Phone System, and troubleshot basic Cisco phone issues.• Worked on project migrating users from 2 different domains to 1 new domain.• Part of teams involved with monthly updates to the server environment through manually updating the servers or pushing updates through software to servers.• Recovered user deleted files using shadow copies on file servers.• Used Smarsh to access and recover company emails.• Recovered user files and transferred to OneDrive.• Worked rotating on call schedule.

Cincinnati, Ohio

• Part of team for company of around 2,000 employees that was first point of contact for user IT issues.• Provide remote support to Staffmark Group brand branch offices and provide in person support for corporate headquarters of around 100 users.• Break/fix on software and hardware issues.• Configured hardware for users at corporate office and branch offices.• Ordered printers and worked with print vendors for printer repairs for both corporate and branch offices.• Worked rotating on call schedule.

• Provided 1st line of support for users on desktop/laptop/mobile phones and tablets.• Provided primary software and hardware support for primary company campus which comprised of five buildings.• Provided remote support for 7 company offices.• Configured new user computers and mobile phones• Assisted with various IT assigned projects.

Blue Ash

• First point of contact for technical support including on-site and remote end-users with computer, connectivity, and telecommunications issues. • Minimized end user downtime with appropriate and prompt resolution.• Primary responsibilities included diagnosing computer hardware and software issues, troubleshooting connectivity problems, installing software, mapping network drives and printers, and performing research as needed.• Documented all problems and requests through the use of a ticket system.• Assisted with testing of hardware and software changes as needed.• Performed upgrades and reimaging as needed.• Set up new end-users accounts, new workstations and/or laptops, and relocation of workstations.• Managed office moves related to IT support needs (tear down and set up of computers in new space).• Maintained user management (create, modification, and deletion) within Active Directory, Exchange, Office 365, and CRM.• Interacted, directed, and worked with vendors and contractors.• Assisted in Microsoft Exchange upgrade (went from 2007 to 2010 to 2016) and upgrade to Microsoft Office 365 (install, create, delete, and acquire licenses).• Set up email on iPhone, Windows, and Android operating systems.• Member of team responsible for documentation and standardization of IT practices.• Supported other IT managers when needed.

Blue Ash

• Contract-to-Hire position (six months) at Reach USA as IT Support Specialist.• Hired as Reach USA employee in October 2015.• Performed the same responsibilities listed for Reach USA (see above).

Highland Heights, Kentucky

•Design, construct, and maintain websites for clients using Joomla, WordPress, Bootstrap, HTML, CSS, LESS, Brackets, and Sublime.

Mason, Oh

•Big Data – Exposure on how to install, work inside, and create reports using Hadoop.•Unix – Continuation of sharpening of Unix/Linux skills including scripting and usage of the OS.•Java – Continuation of sharpening of Java skills by working inside the Java Development Environment using Eclipse, Netbeans, and Notepad++.

Cincinnati, Ohio Area

•Provided customer service by accurately filling concession orders and delivering quickly in a positive, professional demeanor.•Supported the operation of the concession stand by cleaning equipment, replenishing stock, and working time-varied shifts as needed.•Developed and maintained positive interpersonal relationships with a diverse work force and customer base.

Highland Heights, Ky

Security for Mobile Devices – NKU Poster Presentation•Worked with faculty research mentor developing skills in securing mobile devices and the prevention and detection of data exfiltration

Cincinnati, Ohio Area

•Developed and maintained SharePoint sites to ensure access to security-granted employees.•Managed and monitored ten department databases, providing timely access and data integrity. •Monitored daily web activity on 30 University of Cincinnati websites using Urchin software detecting and reporting suspicious activity.•Provisioned access and rights to U.C. personnel to use web design software, ensuring adequate security procedures.•Assisted Enterprise Application Integration staff with Identity Management in the University’s personnel files, assuring security of the system.

Cincinnati, Ohio Area

•Managed ghosting and reconfiguration project of approximately 1,000 laptops/tablets, providing students and staff with ready to use computers.•Supervised student computer tech workers, serving as first-line reference for training and questions.•Tracked student computer repair trends using database software, creating a history of repairs for improved efficiencies.•Provided diagnosis and correction of basic hardware and software problems.

Bachelor'S Degree, Major - Media Informatics/Minor - Computer Information Technology, 3.6 Grade Point Average (Graduated Cum Laude)

Activities and Societies: MINjas (NKU organization for Media Informatics majors)

Information Technology

Education record