Eric Mortensen Email & Phone Number

Tucson, Arizona, United States

Manager responsible for machine product development, product support, lifecycle management, and value chain design associated with large mining trucks across 150 ton to 240 ton size classes. Leads geographically and technically diverse staff of 40 employees to deliver $1B - $2B in sales and revenues annually. Establishes business cases for and executes New Product Introduction (NPI) programs and New Source Introduction (NSI) programs. Administers product warranty, goodwill, and product improvement service letters. Develops aftermarket service repair options, parts stocking requirements, and parts distribution plans. Monitors and adjusts value chain design to meet quality, velocity, and cost objectives through supplier selection, inventory management, capital investment, product modularity, and downstream logistics. Delivers high quality product through LEAN principles of standard work, careful process design, and robust quality gates.

Tucson, Az

Manager responsible for all commercial aspects of Caterpillar’s large mining truck business, including assessment and approval of commercial tenders, preparation of value selling material, and establishment of product requirements. Completed comprehensive financial analyses for commercial tenders and evaluated pricing requests against OPACC expectations. Assisted regional sales teams with technical and value selling material to establish competitive positions during commercial tenders. Collected Voice of Customer (VOC) as an input to customer requirements for New Product Introduction Programs (NPI). Monitored worldwide PINS and gathered regional input to prepare annual Long Term Forecasts (LTF). Prepared for and attended major trade shows including MINExpo, Perumin, and Expomin.

Lafayette, Indiana

Manager responsible for the engine lifecycle across large Diesel engine platforms, leading a cross-functional team to deliver product value analysis, aftermarket parts, dealer rebuild capability, and marketing communications. Provides Total Cost of Ownership (TCO) analysis for new product programs and for commercial tenders. Develops and maintains lifecycle valuation tools such as Engine Value Analysis (EVA) to calculate and compare competitive lifecycle costs. Identifies and creates aftermarket parts opportunities through new repair options and retrofit kits, while also monitoring and influencing parts stocking worldwide. Defines and develops repair processes for engine rebuilds by Caterpillar dealers. Prepares industry facing marketing materials across engine applications, including trade shows such as MINExpo, Innotrans, and Workboat. Serves as engine workstream leader for Global Mining project Winning Together which is focused on establishing the 797F as the lowest total cost of ownership ultra-class mining truck.

Lafayette, Indiana

Engineering manager responsible for technical support of large Diesel engines in mining applications. Led team of technical support engineers located in Canada, Australia, Russia, South Africa, and the United States. Provided direct interaction with dealers and customers supporting product issue resolution, application of new and prototype hardware, and assessment and optimization of engine operation for lowest operating cost. Delivered technical support to dealerships for engine failure analysis and engine and component rebuilds. Monitored product health by collecting key performance data for use by engineering teams to further enhance engine products.

Lafayette, Indiana

Engineering manager responsible for large diesel engines used in mining trucks, wheel loaders, rotary drills, and hydraulic shovels. Leads team of engineers to provide application support to internal customers for existing and new engines. Manages all new machine engine programs, including project management, budget, functional specification development, validation planning, and technical communication. Conducts competitive analysis and interacts directly with dealers and customers to understand needs and challenges.

Lafayette, Indiana

Engineering team leader for the machine application team with responsibility for all large diesel engines used in mining machines including mining trucks and wheel loaders. Led a team of engineers to develop and implement several new engines for Caterpillar's largest machines to meet EPA Tier 2 emissions. Responsibilities included coaching, project management, internal customer communication, work direction, and technical assessment.

Lafayette, Indiana

6 Sigma Black belt for machine application team. Completed both DMAIC and DMEDI black belt training. Completed projects related to large diesel engines used in Caterpillar machines including mining trucks and wheel loaders. Specifically, these projects culminated in the development and production of a new family of large diesel engines with increased power density, lower emissions, and improved fuel economy for mining machines.

Arras, France

Engineering manager and engineering liaison for a new transmission assembly facility located in Arras, France. Responsible for all engineering changes and new product introduction, transmission test, and technical communication with Caterpillar in the United States. Supervised two French engineers responsible for test and engineering change management. Introduced several new transmissions for use in track-type tractors, wheel loaders, and articulated dump trucks. Worked with vendors to develop and install state of the art transmission test equipment. Evaluated new suppliers and traveled to existing suppliers to resolve quality issues. Also traveled to internal customers to discuss new products and address assembly quality issues.

East Peoria, Illinois

Design engineer for lower power train used in Caterpillar agricultural tractors. Delivered several new designs for hydraulically driven steering differentials for the latest ag tractor models. Responsibilities included design, gear, bearing, and structural analysis, detailing, validation planning, project management, procurement, and prototype assembly. Project concluded with multiple pilot machines operating successfully in the field, leading to full production.

Peoria, Illinois

Design engineer for axle, final drive, and differential for a future medium wheel loader concept. Developed several new designs for fabricated axle housings, cantilevered planetary final drives, and new bevel gear set configurations. Responsible for concept development, detailed 3D design, gear and bearing analysis, detailing, checking, component procurement, assembly, and test. Results included axle design incorporation into a test machine and a patent for a new cantilevered thrust bearing design.

Mossville, Illinois

Conducted research and validation for lower powertrain components including differentials and final drives. Research activities included hydrodynamic bearings for large mining truck axles, new differential and final drive design for wheel loader axles, and test system design and fabrication for final drive endurance testing. During this time period, also completed competitive analysis of small off-highway axles used in backhoe loaders and small wheel loaders.

Mba, Management

Bsme, Mechanical Engineering