Eric Muller

Eric Muller Email and Phone Number

Principal Consultant, Experience Strategies @ Two Tree Solutions
Denver, CO, US
Eric Muller's Location
Denver Metropolitan Area, United States
Eric Muller's Contact Details
About Eric Muller

I am a seasoned professional with over 25 years of expertise in driving customer success through a blend of process improvement, project and program management, and performance measurement and analytics. Throughout my career, I have witnessed the powerful synergy between these disciplines, enabled by evolving technologies that help consistently deliver improved outcomes. My forward-thinking approach ensures that organizations remain agile and responsive to these dynamic changes. My deep experience has also highlighted the critical importance of learning experience design in shaping effective strategies that are achievable. Closing the gap between strategic goals and outcomes depends heavily on how well informed, educated and enabled your employees, partners and customers are as they engage in experiences with your company.As technology rapidly evolves—particularly with the rise of AI—I understand that these advances are not only transforming the tools and content used for learning across industries but also reshaping the financial models that guide learning development decisions.Specialties: Business TransformationBusiness Process ImprovementProject/Program ManagementPortfolio ManagementBusiness Performance AnalyticsLean 6 Sigma ExperienceAgile/Scrum/KanBanISO 9000 ImplementationScorecardsDelivery Team ManagementRequirements AnalysisSoftware Development Life Cycle Change ManagementRisk ManagementResource Leadership /DevelopmentOutsourcing /Off-Shoring ExperienceCost Center Management /Budgeting

Eric Muller's Current Company Details
Two Tree Solutions

Two Tree Solutions

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Principal Consultant, Experience Strategies
Denver, CO, US
Website:
twotreesolutions.com
Employees:
5
Eric Muller Work Experience Details
  • Two Tree Solutions
    Principal Consultant, Experience Strategies
    Two Tree Solutions
    Denver, Co, Us
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  • Learning Pool
    Process Performance Manager
    Learning Pool Oct 2018 - Sep 2024
    Denver, Colorado, United States
    Through acquisition by Learning Pool, I was provided the opportunity to help enhance the customer experience, through improved customer feedback and analytics, process improvements and project management.
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  • Remote-Learner
    Process Performance Manager
    Remote-Learner Oct 2018 - Sep 2020
    Greater Denver Area
    Invited by a friend to mature the project management processes associated with delivering eLearning platforms and content.
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  • Promontech Llc
    Delivery Services Lead
    Promontech Llc May 2017 - Apr 2018
    Denver, Colorado
    Invited by colleagues to help create a delivery services model. Defined client journey and associated PMO processes and procedures, resulting in a customer centric approach to delivering point of sales (POS) software. Managed multiple client implementation projects, working cross-functionally with clients to define future state, including integration points and features for future product enhancements.
  • Accenture
    Senior Consultant
    Accenture 2012 - May 2017
    Denver, Co
    Invited by a colleague to help rebuild the Delivery Services unit and improve software delivery processes. Defined and delivered large scale, configurable loan origination platforms for medium and large loan originators. Leveraged business process mapping tools to define as-is and to-be process maps, from Level 1 through Level 4 maps, including detailed procedures and work instructions, as well as business rules. Helped to spearhead the creation of automated data loading tools and delivery certification models. These business transformation initiatives enabled the organization to improve delivery, accelerating customer's ability to reduce processing costs, errors and audit findings through automated functions and secure, audit-available data.
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  • Aurora Loan Services
    Vice President, Business Performance And Analytics
    Aurora Loan Services May 2006 - Jul 2012
    Aurora Bank Fsb, Littleton Colorado
    Invited by an internal customer to create and lead the Loss Mitigation Business Performance Analytics Group, implementing data driven performance improvements through reporting analytics, Lean 6 Sigma and change management, preserving millions of revenue dollars associated with at-risk loans during the financial crisis of 2009-12. Defined and delivered new features to a proprietary loss mitigation system that streamlined loss mitigation servicing functions through Agile/ Scrum methodologies. Implemented scorecards and control charts with our vendors to ensure performance and to realize managed SLA targets. Facilitated Making Home Affordable, federally mandated loss mitigation audits, coordinating findings and corrective action, and presenting status to executive team.
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  • Aurora Loan Services
    Sr Project Manager
    Aurora Loan Services May 2006 - Jan 2008
    Invited through a referral to move to Colorado and join Aurora as a Sr. Project Analyst in the Correspondent lending industry. Through process improvements, off-shoring, time studies and internal team competition we were able to realize productivity savings in excess of $1 million/yr, while reducing error rates in excess of 15% over prior 2nd look results.We expanded the offshore program team into a corporate PMO organization, formalizing project management methodologies, while delivering project prioritization tools to better align corporate projects with corporate strategies.
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  • Old Mutual Limited
    Manager, It Customer Relations, Old Mutual Financial Services
    Old Mutual Limited Feb 2001 - May 2006
    Baltimore, Md
    Invited by Old Mutual, while working for them as a consultant, to join their team and manage the IT Services team, including help desk, analysts and developers. Implemented ITIL best practices, resulting in improved ticket triage and reduced IT Service staffing requirements (1 FTE).Worked with leadership to outsource and manage SLAs for underwriting services associated with variable annuity product offerings.
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Eric Muller Skills

Risk Management Business Process Improvement Process Improvement Change Management Program Management Business Analysis Analytics Product Management Strategy Leadership Management Mortgage Banking Business Process Sdlc Banking Mortgage Lending Cross Functional Team Leadership Project Management Vendor Management Financial Services Analysis Loss Mitigation Portfolio Management Requirements Analysis Outsourcing Management Consulting Insurance Customer Service Human Resources Budgets Operations Management Call Centers Underwriting Six Sigma Team Building

Eric Muller Education Details

Frequently Asked Questions about Eric Muller

What company does Eric Muller work for?

Eric Muller works for Two Tree Solutions

What is Eric Muller's role at the current company?

Eric Muller's current role is Principal Consultant, Experience Strategies.

What is Eric Muller's email address?

Eric Muller's email address is eb****@****ast.net

What is Eric Muller's direct phone number?

Eric Muller's direct phone number is +130361*****

What schools did Eric Muller attend?

Eric Muller attended State University Of New York At Buffalo - School Of Management, The George Washington University, The George Washington University.

What skills is Eric Muller known for?

Eric Muller has skills like Risk Management, Business Process Improvement, Process Improvement, Change Management, Program Management, Business Analysis, Analytics, Product Management, Strategy, Leadership, Management, Mortgage Banking.

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